Sales Administrator

The Focus Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Focus Group in Parow Industria is seeking a Sales Administrator to support the finance team by handling sales administration tasks, coordinating customer orders, and maintaining records. The role emphasizes accurate order processing, CRM upkeep, and collaboration with logistics to ensure timely fulfilment.

The successful candidate will have Grade 12 and preferably a Diploma in Business Administration or related field, with strong MS Office and ERP experience.

Qualifications

• Grade 12 is required.
• Diploma in Business Administration, Sales, Marketing or related field is advantageous.
• Experience in sales administration, customer service or administrative role.
• Proficient in MS Office and ERP systems advantageous.

Responsibilities

• Process customer orders accurately and efficiently.
• Prepare quotations, invoices and sales documents.
• Maintain customer databases and update CRM systems.
• Respond to customer inquiries via phone and email.
• Coordinate with logistics to ensure timely order fulfilment.
• Track sales performance and prepare reports.
• Monitor inventory levels and liaise with warehouse/logistics.
• Assist with preparing sales presentations and marketing materials.
• Handle filing, document management and correspondence.
• Support management in achieving departmental targets.
• Participate in process improvements and automation initiatives.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Multitasking

Problem solving

Customer focus

Independent and team player

Integrity

Education

Grade 12

Diploma in Business Administration / Sales / Marketing

Tools

MS Office

ERP systems

Job description

Job Title: Sales Administrator Department: Finance Reports to: Finance Manager Location: Parow Industria Job Type: Full-time

Job Purpose

A Sales Administrator supports the sales team by managing administrative tasks, coordinating customer orders, maintaining records, and ensuring smooth day-to-day sales operations. They help improve efficiency by handling documentation, customer communication, and reporting.

Key Responsibilities

• Process customer orders accurately and efficiently
• Prepare quotations, invoices, and sales documentation.
• Maintain customer databases and update CRM systems.
• Respond to customer inquiries via phone and email.
• Coordinate with the logistics team to ensure timely order fulfilment.
• Track sales performance and prepare regular reports.
• Monitor inventory levels and liaise with the warehouse or logistics team.
• Assist with preparing sales presentations and marketing materials.
• Handle administrative tasks such as filing, document management, and correspondence.
• Support management in achieving departmental targets.
• Participate in process improvements and automation initiatives.

Qualifications & Experience

• Grade 12 (required).
• Diploma in Business Administration, Sales, Marketing, or a related field (advantages).
• Previous experience in a sales administration, customer service, or administrative role.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using ERP systems is an advantage.

Skills and Competencies

• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• High level of accuracy and attention to detail.
• Ability to multitask and prioritize workload.
• Problem-solving and analytical skills.
• Customer-focused approach.
• Ability to work independently and as part of a team.
• Integrity and discretion

Working Conditions

• Office-based role with standard business hours.
• May require occasional overtime during peak sales periods.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of order processing.
• Customer satisfaction and response times.
• Sales reporting accuracy.
• Administrative support efficiency.
• Order fulfillment and documentation turnaround times.