Sales Admin Manager

Hire Resolve; Cape Town; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Hire Resolve in Cape Town seeks a Sales Admin Manager to oversee the sales administration function and lead a young, energetic team. The role emphasizes a structured 5-day work week (no overtime) with flexible hours (7:00–15:00 or 8:00–16:00) as the retiring colleague hands over duties.

An 8-week handover period is included to ensure a seamless transition. The position covers sales/order administration, key account management, pricing control, and customer liaison, with strong emphasis on

Qualifications

• Proven administrative leadership and team management experience
• Strong organizational skills and clear communication
• Experience with Excel and ERP/sales systems is a plus

Responsibilities

• Oversee administration of customer orders and sales processes
• Manage key accounts for made-to-order customers
• Control pricing across systems and accounts
• Serve as primary client-facing contact for orders, availability, and delivery dates
• Compile exception reports with recovery dates for delays or discrepancies
• Coordinate planning with Demand Planners and manage backorders
• Oversee onboarding of new customers and provide daily team direction

Skills

Leadership

Excel

Customer liaison

Team management

Organizational skills

Communication

ERP systems

Tools

ERP systems

Job description

A prominent manufacturing and food production brand (based in the Southern Suburbs) is seeking a Sales Admin Manager to oversee their sales administration functions and lead an energetic team.

This role offers a structured 5-day work week (no overtime required) with flexible working hours (7:00 AM – 3:00 PM or 8:00 AM – 4:00 PM). The position involves taking over from a retiring team member and includes a comprehensive 8-week handover period.

Key Responsibilities

• Sales & Order Administration: Oversee the administration of all tasks relating to customer orders and sales administration.

• Key Account Management: Manage key accountabilities for all made-to-order customers.

• Pricing Control: Manage the accurate loading and control of pricing across all systems and accounts.

• Customer Liaison: Act as the primary client-facing point of contact to liaise with customers regarding orders, product availability, delivery due dates, shortages, and other order inquiries.

• Exception Reporting: Compile exception reports complete with clear recovery dates for any order discrepancies or delays.

• Planning & Backorders: Liaise regularly with Demand Planners, manage back orders, and assist with transport/delivery bookings and re-bookings.

• Onboarding: Oversee the smooth onboarding and setup of new customers.

• Team Leadership: Provide gentle yet firm leadership, guidance, and daily direction to a young, dynamic team (ages late 20s to 30s).

Requirements & Experience

• Experience & Maturity: Proven track record in administrative leadership and team management; mature approach preferred.

• Skills: Strong leadership abilities with a gentle but firm management style, exceptional organizational skills, clear communication, and strong client-facing experience.

• Systems: Proficient in Microsoft Excel. Experience with specialized ERP/sales systems is a plus, though internal systems are fully trainable.

• Execution: Strong ability to hit the ground running and work efficiently.

• Location & Travel: Based in or around the Southern Suburbs preferred for easy daily travel.