Safari Specialist - FIT Consultant

JENMAN African Safaris; Cape Town; Presencial; ZAR 420 000 - 620 000; Tempo integral

Resumo da oferta

JENMAN African Safaris in Cape Town seeks a passionate FIT Consultant to design tailor-made safari itineraries, prepare quotations, and manage bookings from inquiry through post-travel follow-up.

You will liaise with clients and travel agents, advise on destinations and activities, and ensure all services are confirmed with suppliers. On-site collaboration with operations and reservations teams is essential.

Qualificações

• Strong knowledge of Southern Africa, East Africa and Madagascar for tailor-made safaris.
• Experience in travel consulting, reservations, or tour operations, ideally inbound safari/adventure travel.
• Excellent communication and customer service for international clients.
• High accuracy and organization for multiple quotations and bookings.
• Experience with booking/reservation systems and standard office software; Tourplan is a plus.

Responsabilidades

• Design tailor-made safari itineraries for FIT travelers.
• Prepare detailed quotations and manage bookings from inquiry to post-travel follow-up.
• Communicate with clients and travel agents; advise on destinations, accommodations, and activities.
• Collaborate with operations and reservations teams; maintain product knowledge.
• Troubleshoot booking issues and update internal systems; contribute to process improvements.

Conhecimentos

Destination knowledge

Travel consulting experience

Customer service

Attention to detail

CRM tools

Tourplan experience

On-site work

Tourism training

Sales target mindset

Formação académica

Tourism/hospitality qualification

Ferramentas

Tourplan

CRM software

Descrição da oferta de emprego

Company Description JENMAN African Safaris is a leading tour operator specializing in travel across Southern Africa, East Africa, and Madagascar. The company focuses on creating memorable, safe, and responsible safari experiences for a wide range of travelers. With an emphasis on quality service and in-depth regional knowledge, JENMAN African Safaris designs itineraries that showcase diverse wildlife, landscapes, and cultures. Team members work in a collaborative environment where passion for travel, conservation, and customer satisfaction is highly valued.

Role Description We are looking for a passionate safari enthusiast - an experienced FIT Consultant to be our next Safari Specialist. This is a full-time, on-site role based in Cape Town. This role is responsible for designing tailor-made safari itineraries, preparing detailed quotations, and managing individual travel bookings from initial inquiry through to post-travel follow-up. Day-to-day tasks include communicating with clients and travel agents, advising on destinations, accommodations, and activities, and ensuring all services are accurately booked and confirmed with suppliers. The Safari Specialist collaborates closely with operations and reservations teams, maintains up-to-date knowledge of products and destinations, and responds promptly to emails and calls to deliver professional, customer-focused service. The role also involves troubleshooting booking issues, updating internal systems, and contributing to continuous improvement of processes and client offerings.

Qualifications

• Strong destination knowledge of Southern Africa, East Africa, and Madagascar, with the ability to design customized safari itineraries for FIT travelers.
• Experience in travel consulting, reservations, or tour operations, preferably within an inbound safari or adventure travel environment.
• Excellent communication and customer service skills, including confident email and telephone communication with international clients and partners.
• High level of accuracy, attention to detail, and organizational skills for managing multiple enquiries, quotations, and bookings simultaneously.
• Proficiency with booking and reservations systems, CRM tools, and standard office software. Tourplan experience is beneficial.
• Ability to work on-site in Cape Town as part of a collaborative team, with a proactive, solution-focused approach to challenges.
• Relevant qualification or training in tourism, hospitality, or a related field is beneficial; prior experience living, working, or traveling extensively in African safari destinations is an advantage.
• Comfort with working to deadlines and sales targets while maintaining high standards of traveler care and ethical, responsible tourism practices.