Relief Travel Specialist

Kendrick Recruitment; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Kendrick Recruitment is seeking a Relief Travel Specialist for a luxury safari tours company based in Johannesburg. This role suits a seasoned travel professional who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional travel experiences.

Key duties include managing desks during leave, coordinating itineraries, and supporting system improvements. The position offers a negotiable salary DOE and live-out arrangements.

Qualifications

• Minimum 3–5 years of inbound tour consulting experience.
• Strong knowledge of Southern Africa and East Africa.
• Experience with Tourplan and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with WETU and travel industry platforms.
• Excellent understanding of product knowledge, terms and supplier networks.
• Experience with the sales process, market segmentation and travel channels.

Responsibilities

• Manage travel consultant desks during leave or educational trips, handling requotes and ongoing proposals.
• Assist with brochure quotes and booking processes.
• Coordinate and develop agent educational and hosted trips in collaboration with the Sales team.
• Support implementation and testing of new systems and procedures.
• Follow up on provisional bookings and convert dead leads during quieter periods.
• Load bookings for consultants during peak periods.
• Creatively plan and design customized travel itineraries.
• Maintain clear and consistent communication with agents, internal sales teams, suppliers and colleagues.
• Participate in emergency duty rotation and work early/late shifts on a weekly schedule.
• Uphold company values focused on people, land, and wildlife.

Skills

Inbound tours

Administrative skills

Communication

Teamwork

Guest satisfaction

Tools

Tourplan

Microsoft Office

WETU

Job description

Relief Travel Specialist | Luxury Safari Tours Company | Johannesburg

Salary: Negotiable DOE | Live-Out

Kendrick Recruitment is currently seeking a Relief Travel Specialist for a well-established luxury safari tours company based in Johannesburg. This is a dynamic role ideal for a seasoned travel professional who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional travel experiences.

Key Responsibilities:

• Manage travel consultant desks during leave or educational trips, handling requotes and ongoing proposals

• Assist with brochure quotes and booking processes

• Coordinate and develop agent educational and hosted trips in collaboration with the Sales team

• Support implementation and testing of new systems and procedures

• Follow up on provisional bookings and convert dead leads during quieter periods

• Load bookings for consultants during peak periods

• Creatively plan and design customized travel itineraries

• Maintain clear and consistent communication with agents, internal sales teams, suppliers, and colleagues

• Participate in emergency duty rotation and work early/late shifts on a weekly schedule

• Uphold company values focused on people, land, and wildlife

Knowledge & Experience Required:

• Minimum 3–5 years of inbound tour consulting experience

• Strong knowledge of South Africa, Southern and East Africa (preferred)

• Experience with Tourplan and Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Familiarity with WETU and travel industry platforms

• Excellent understanding of product knowledge, terms and conditions, and supplier networks

• Experience with the sales process, market segmentation, and travel channels

Skills & Attributes:

• Strong administrative and organizational skills

• Excellent interpersonal and communication abilities

• Problem-solving mindset with attention to detail

• Self-motivated, proactive, and team-oriented

• Passion for guest satisfaction and service excellence

• Willingness to support and inspire others

• Calm, professional demeanor with the ability to work under pressure

This is an exciting opportunity for an experienced and adaptable travel professional to join a passionate team and play a pivotal role in delivering world-class safari journeys.