Director of Rooms

Karen Tupper Recruitment; Wes-Kaap; Sur place; ZAR 900 000 - 1 800 000; Plein temps

Résumé du poste

Karen Tupper Recruitment is seeking an experienced hospitality leader to oversee Front Office, Housekeeping and Boutique operations within a luxury hotel in Cape Town. You will drive staffing, training and performance across the Rooms Division while ensuring VIP guest handling and top-tier service.

Responsibilities include budgeting, forecasting and revenue management, with a focus on occupancy, market trends and cross-department collaboration to sustain exceptional guest experiences in a 5-star

Qualifications

• South African citizenship is required.
• Matric / Grade 12 qualification.
• BTech Degree or National Diploma in Hospitality Management.
• 2–4 years’ experience in a comparable luxury hotel role.
• Residence in Cape Town; excellent English communication skills.

Responsabilités

• Oversee daily operations of Front Office, Housekeeping and Boutique shop to ensure service excellence.
• Manage recruitment, staffing, scheduling, training and performance across Rooms Division.
• Handle VIP guest requirements and ensure professional complaint resolution.
• Oversee budgeting, forecasting, revenue management, payroll and expense control.
• Monitor occupancy, room rates and market trends to maximise revenue.
• Collaborate with other departments to ensure guest satisfaction and efficient operations.
• Maintain high standards of cleanliness, safety, security and service delivery.
• Monitor performance and implement improvements to enhance efficiency and guest experience.
• Provide senior operational leadership and support strategic planning when required.
• Ensure compliance with policies, procedures and luxury hospitality standards.

Connaissances

Leadership

Communication

Guest service

Problem-solving

Budgeting

Formation

BTech Degree or National Diploma in Hospitality Management

Description du poste

Key Responsibilities

• Oversee the daily operations of Front Office, Housekeeping and the Boutique shop, ensuring seamless coordination and service excellence.
• Manage recruitment, staffing, scheduling, training and performance management across the Rooms Division.
• Handle VIP guest requirements, monitor guest feedback and ensure professional and effective complaint resolution.
• Oversee budgeting, forecasting, revenue management, payroll and expense control.
• Monitor occupancy levels, room rates and market trends to maximise revenue and profitability.
• Collaborate with other departments to ensure efficient operations and consistently high levels of guest satisfaction.
• Maintain exceptional standards of cleanliness, safety, security and service delivery.
• Monitor operational performance and implement improvements to enhance efficiency and the guest experience.
• Support strategic planning and provide senior operational leadership when required.
• Ensure compliance with company policies, procedures and luxury hospitality standards.

Minimum Requirements & Skills

• Must be a South African citizen.
• Matric / Grade 12 qualification.
• BTech Degree or National Diploma in Hospitality Management.
• 2–4 years’ experience in a comparable position within a luxury hotel environment.
• Proven managerial experience in Rooms Division and Operations within a 5-star establishment coupled with international work experience.
• Must reside in Cape Town.
• Fluent in English, with excellent written and verbal communication skills.
• Excellent knowledge of Rooms Division operations, with strong organisational and administrative skills.
• Computer proficiency in Microsoft Office, particularly Excel, Word and Outlook, as well as Opera and Micros.
• Strong communication, guest service and problem-solving skills.
• Professional presentation and the ability to manage budgets, financial reports and spreadsheets.
• Strong leadership, decision-making and team management abilities.
• Ability to manage multiple priorities while maintaining exceptional service standards.
• Flexibility to meet the demands of a 24-hour hospitality operation.