Room Attendant (Fixed Term-Contract)

Sanparks; Oos-Kaap; On-site; ZAR 90,000 - 130,000; Full time

Job summary

SANParks is seeking a Room Attendant for a fixed-term role at Addo Elephant National Park, Matyholweni Section. The successful candidate will report to the Duty Manager and perform chalet cleaning, public area cleaning and laundry assistance while ensuring high standards of service.

Requirements include Grade 12 or equivalent, 1–2 years in cleaning/tourism/hospitality, and health and safety awareness. Weekend and shift work are expected.

Qualifications

• Grade 12 (Matric) NCV Level 4 or equivalent required.
• 1–2 years of practical work experience in public cleaning/tourism/hospitality environment.
• Certificate in Public Cleaning or a Learnership (desirable).
• Health and safety awareness.
• Good communication skills, both written and verbal.
• Excellent interpersonal and customer-service skills.
• Ability to work independently and as part of a team.
• Ability to follow instructions, policies and health and safety (OHS) procedures.

Responsibilities

• Clean chalets (bed linen, floors, furniture, trash).
• Clean public areas.
• Report abnormalities to supervisor.
• Manage inventory and ensure adequate stock in chalets.
• Report maintenance faults in the maintenance register.
• Assist with laundry when necessary.
• Deliver high-quality services; pursue continuous improvement.
• Address and anticipate customer needs in a timely, courteous manner.
• Plan, schedule, and prioritise activities effectively.
• Organise tasks for efficient time use; manage own time.

Skills

Health and safety awareness

Communication skills

Interpersonal & customer-service

Independent & team work

Time management

Reliability & punctuality

Problem reporting (maintenance/safety)

Flexibility (weekends/holidays/shifts)

Education

Grade 12 (Matric) NCV Level 4 or equivalent

Certificate in Public Cleaning or Learnership (desirable)

Job description

A vacancy currently exists for a fixed term, Room Attendant in Addo Elephant National Park”— Matyholweni Section. The successful candidate will report to the Duty Manager.

• Grade 12 (Matric) NCV Level 4 certificate or equivalent.
• 1‒ 2 years of practical work experience in public cleaning/ tourism/hospitality environment.
• Certificate in Public Cleaning or a Learnership, desirable.
• Cleaning in a hotel or similar establishment, desirable.
• Health and safety awareness.
• Communication skills both written and verbal.
• Good interpersonal and customer-service skills.
• Ability to work independently and as part of a team.
• Knowledge of First Aid will be an added advantage.
• Ability to follow instructions, policies and health and safety (OHS) procedures.
• Good time-management and organizational skills.
• Reliable, punctual, and trustworthy.
• Ability to identify and report maintenance, safety, and environmental problems.
• Must be willing to work weekends, public holidays, and varying shifts as required by the hospitality industry.

Responsibilities

• Cleaning in and around chalets (changing bed linen, sweeping and mopping floors or polishing furniture, and emptying trash containers).
• Cleaning public areas.
• Reporting abnormalities to the supervisor.
• Controlling inventory items and ensure that the appropriate quantities of inventory items are present in chalets.
• Reporting maintenance faults in the maintenance register.
• Assisting in the laundry when necessary.
• Delivering high-quality services; being committed to continuous improvement.
• Addressing customer needs.
• Responding to and anticipating client needs in a timely, professional, helpful, and courteous manner, using effective interpersonal skills.
• Striving to consistently meet service standards.
• Effectively planning, scheduling, prioritising, and controlling activities.
• Organising and prioritising tasks so they can be performed within the specified time and achieve the most efficient use of time.
• Managing own time effectively.

Please Note

The successful candidate will have to provide their own accommodation as there is no official accommodation in the park.

The remuneration package includes a basic salary, aligned with a Paterson A3 job grade.

SANParks is an equal opportunity employer.

SANParks reserves the right not to make an appointment.

South African citizens will receive priority unless otherwise specified.

Preference will be given to qualifying candidates with disabilities.

Appointment will be in accordance with EE plan targets.

Paterson Grade

A3