Camp Manager

Craven Cottage CC; Mpumalanga; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Craven Cottage CC is seeking a capable Lodge Operations Manager to oversee daily camp operations and coordinate across departments to sustain high service standards.

You will lead recruitment, training, and performance management while driving guest satisfaction through curated activities and decisive issue resolution. Experience in camp or lodge settings is required, with strong leadership and communication skills.

Qualifications

• Grade 12 is required; a formal qualification is an advantage.
• Strong leadership, interpersonal and crisis management skills are essential.
• Excellent communication, maturity and professional guest focus are expected.
• Valid driver’s license and off-road driving proficiency are required.
• Knowledge of Microsoft Office and local regulations is beneficial.

Responsibilities

• Oversee daily camp operations and coordinate across departments.
• Deliver guest-focused hospitality and plan daily activities and experiences.
• Lead recruitment, training and performance management of camp staff.
• Assist in budgeting and stock control; ensure accurate reporting.
• Maintain compliance with SANParks regulations, safety standards and licenses.
• Uphold health, safety and sanitation protocols and emergency procedures.
• Provide regular performance updates to senior management and stakeholders.
• Drive continuous improvement through guest feedback and innovations.

Skills

Leadership

Interpersonal skills

Crisis management

Communication

Adaptability

Resilience

Attention to detail

Punctuality

Self-discipline

Education

Grade 12

Formal qualification (advantage)

Tools

Microsoft Office

Job description

Duties:

Operational Management:

• Oversee all aspects of daily camp operations in partnership with Lodge Management.
• Ensure seamless coordination across departments to maintain high service standards.
• Manage logistics, maintenance, and hygiene protocols across camp facilities.
• Sales of beverages and handcrafted curios to enhance the guest experience.

Guest Experience:

• Deliver personalised, world-class hospitality to every guest.
• Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
• Resolve guest concerns promptly and professionally.

Staff Leadership:

• Support recruitment, training, and performance management of camp staff.
• Foster a culture of excellence, respect, and continuous development.
• Uphold disciplinary protocols and resolve internal conflicts with integrity

Financial Oversight:

• Assist in budget development and cost control measures.
• Maintain accurate inventory and financial reporting systems.
• Conduct monthly, quarterly, and annual stock takes.

Compliance & Sustainability:

• Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
• Maintain up-to-date licences and permits for camp operations and staff.
• Champion eco-conscious practices and community development initiatives.

Health & Safety:

• Implement emergency procedures and uphold sanitation and food safety standards.
• Ensure medical readiness and trauma response capabilities.

Reporting & Communication:

• Provide regular performance updates to senior management.
• Maintain clear communication channels with staff, guests, and leadership

Continuous Improvement:

• Analyse feedback to identify areas for enhancement.
• Introduce innovative ideas

Requirements:

• Grade 12
• A formal qualification will be an advantage
• At least3 years’ experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Must demonstrate maturity, professionalism, and excellent communication skills.
• Valid driver’s licence and off-road driving proficiency.
• First aid training and basic mechanical/electrical knowledge are beneficial.
• Proficient in Microsoft Office.
• Knowledge of Kruger Park geography preferred.
• Familiarity with South African tourism regulations and Acts.
• Fluency in English; Shangaan or related African language advantageous.
• Knowledge of foreign languages would be advantageous.
• Warm, professional, and guest-centric demeanour.
• Adaptable, resilient, and composed under pressure.
• Detail-oriented with high standards of cleanliness and presentation.
• Self-disciplined, punctual, and respectful.
• Passionate about flora, fauna, and cultural engagement
• Capable of working independently, handling pressure, and taking full responsibility for tasks.