Roaming Field Operations Supervisor

Primeserv Denverdraft; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Primeserv Denverdraft is seeking a Roaming Supervisor to coordinate and oversee field staff within logistics and transport, ensuring compliance with client policies and schedules. The role requires after-hours availability, a company vehicle when allocated, and strong communication with clients and employees.

Responsibilities include roll-call management, incident reporting, leave processing, and ensuring PPE and site dress code compliance.

Qualifications

• Work experience as a supervisor in the logistics, distribution and warehouse and wholesale and retail industry.
• Excellent MS Office knowledge (Excel).
• Outstanding organisational and time management skills.
• Extensive knowledge of NBCRFLI agreement and dispute resolution.
• Excellent verbal and written communications skills (English).
• Excellent knowledge of BCEA/LRA legislation.
• Excellent report writing skills/experience.
• Valid driver’s license.

Responsibilities

• Implement and manage roll call of employees and communicate absentees to clients to obtain approval for replacement.
• Ensure all employees on duty are as per approved schedule issued and manage discipline where needed.
• Accompany drivers when vehicle checks are conducted to ensure proper process.
• Check correct uniforms are worn.
• Note delays on route onto trip sheets.
• Conduct daily checks regarding vehicle offences and communicate offences and issue disciplinary notices promptly.
• Manage and report in real time all on-route incidents with daily feedback.
• File all individual employee documentation.
• Resolve clients’ and employees’ queries within 24 hours; communicate delays and provide estimated completion dates.
• Complete incident reports within one working day and finalise submission.
• Process sick/annual/family leave weekly and submit documents to regional office by 14:00 on Tuesdays.
• Supply new employees’ details to clients with relevant documentation.
• Provide immediate feedback to management and clients on incidents.
• Action reasonable requests and formalise requests from clients within 24 hours.
• Ensure all employees on site are aware of client policies and have signed documentation on file.
• Ensure employees on site are issued PPE per site requirements.
• Ensure employees on site are dressed per client requirements.
• Ensure daily ID/licence checks are conducted and documented.
• Report wage queries to the office immediately.
• Institute disciplinary action when required per company policies on written requests/complaints.
• Consult operations manager/IR dept for investigations and actions as needed.
• Provide written weekly feedback to clients on IR issues.
• Ensure management is included in all communications.
• Maintain effective electronic communications with quick turn-around on requests.

Skills

MS Excel

Organisational skills

Time management

Verbal communication

Written communication

Driver's license

Job description

Primeserv Denverdraft is seeking a Roaming Supervisor to coordinate and oversee field staff within logistics and transport, ensuring compliance with client policies and schedules. The role requires after-hours availability, a company vehicle when allocated, and strong communication with clients and employees.

Responsibilities include roll-call management, incident reporting, leave processing, and ensuring PPE and site dress code compliance.