Retail Supervisor

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training and development

Career progression

Supportive team environment

Job summary

Placements24 is seeking a dynamic Retail Supervisor to support the Mahikeng store’s management team. You will oversee daily operations, coach the sales team, and ensure a superior customer experience. Strong leadership, communication, and brand adherence are essential as you contribute to sales performance and team development.

The role offers opportunities for career progression within retail, with a supportive team environment and weekend/holiday coverage as required.

Qualifications

• Retail supervisory or team lead experience required.
• Ability to lead and motivate a team.
• Excellent communication and interpersonal skills.
• Familiarity with retail POS systems.

Responsibilities

• Supervise and guide retail staff during shifts, ensuring adherence to customer service standards.
• Assist in managing daily store activities, including opening/closing procedures and cash handling.
• Monitor sales performance and work with the team to achieve daily and weekly targets.
• Support visual merchandising efforts and ensure attractive product displays.
• Handle customer inquiries, complaints, and returns professionally.
• Contribute to inventory management, including stock counts and maintaining stock levels.

Skills

Leadership

Customer service

Communication

Team motivation

POS systems

Inventory management

Job description

About the Role

Our client is seeking a dynamic and proactive Retail Supervisor to support the management team in Mahikeng. You will be instrumental in overseeing daily store operations, coaching the sales team, and ensuring a superior customer shopping experience. This role requires strong leadership qualities, excellent communication skills, and a commitment to driving sales performance and upholding brand standards. As a key member of the retail team in Mahikeng, you will have the opportunity to develop your leadership skills and contribute significantly to the store's success.

Key Responsibilities

• Supervise and guide retail staff during shifts, ensuring adherence to operational procedures and customer service standards.
• Assist in managing daily store activities, including opening and closing procedures, cash handling, and maintaining store security.
• Monitor sales performance and work with the team to achieve daily and weekly sales targets.
• Support visual merchandising efforts, ensuring products are displayed attractively and according to company guidelines.
• Handle customer inquiries, complaints, and returns, resolving issues efficiently and professionally.
• Contribute to inventory management processes, including stock counts and ensuring accurate stock levels.

Requirements

• Previous experience in a retail environment, with supervisory or team lead experience preferred.
• Demonstrated ability to lead and motivate a team.
• Strong customer service skills and a passion for delivering exceptional experiences.
• Excellent communication and interpersonal abilities.
• Familiarity with retail POS systems and basic inventory management.
• Ability to work flexible hours, including weekends and holidays, as required by the retail schedule.

Benefits

• Competitive salary and potential for performance-based incentives.
• Employee discounts on merchandise.
• Training and development opportunities to enhance leadership skills.
• A supportive and collaborative team environment.
• Opportunities for career progression within the retail sector.