Retail Team Leader

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Employee discount

Career growth opportunities

Dynamic team environment

Job summary

Placements24 in East London is seeking an enthusiastic Retail Team Leader to guide a team of retail associates, drive sales performance, and deliver an exceptional customer experience. You will work with store management to uphold brand standards, train staff, and contribute to the store's success in the East London retail scene.

The role requires leadership experience, strong communication, and a proven track record in achieving sales goals and customer satisfaction in a fast-paced environment.

Qualifications

• Retail leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Proven sales and customer service track record.

Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Assist with staff scheduling, training, and performance feedback.
• Oversee daily store operations, including opening and closing procedures, cash handling, and visual merchandising.
• Engage customers, provide product information, and resolve customer issues effectively.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Support inventory management and stock control activities to maintain optimal stock levels.

Skills

Leadership

Customer service

Communication

POS knowledge

Teamwork

Flexibility

Tools

POS Systems

Job description

About the Role

Our client is seeking an enthusiastic and experienced Retail Team Leader to join their bustling store in East London . In this role, you will be responsible for guiding a team of retail associates, driving sales performance, and ensuring an exceptional customer experience. You will work closely with the store management to uphold brand standards, train and motivate staff, and contribute to the overall success of the store. This is an excellent opportunity for a motivated individual looking to step into a leadership role and make a significant impact within the East London retail landscape.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
• Assist with staff scheduling, training, and performance feedback.
• Oversee daily store operations, including opening and closing procedures, cash handling, and visual merchandising.
• Engage customers, provide product information, and resolve customer issues effectively.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Support inventory management and stock control activities to maintain optimal stock levels.

Requirements

• Previous experience in a retail environment, with demonstrated leadership or supervisory experience.
• Strong interpersonal and communication skills, with the ability to inspire and motivate a team.
• Proven track record in achieving sales goals and delivering excellent customer service.
• Ability to work collaboratively in a fast-paced retail setting.
• Knowledge of Point of Sale (POS) systems and retail operations.
• Flexibility to work varied shifts, including weekends and public holidays, as required for the East London store.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.
• Generous employee discount on merchandise.
• A supportive and dynamic team environment.
• A chance to lead and make a difference in a prominent retail store in East London .