Retail Team Lead - Drive KPIs & In-Store Experience

Razia Samson Consulting; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Razia Samson Consulting in Cape Town is seeking a capable retail manager to lead an in-store team and drive key performance indicators through excellent customer experience. You will build and train an effective team, leveraging business trends and customer feedback to improve staff development and store results.

The role requires 2+ years of retail or related management experience, with strong communication skills and a proactive approach to coaching and performance feedback.

Qualifications

• Minimum high school education or equivalent.
• 2+ years' of retail or equivalent management experience.
• Strong verbal or written communication skills.

Responsibilities

• Build effective relationships with associates, peers and supervisor to develop a high performing team
• Analyze reporting and business trends to make strategic decisions to drive results
• Directly supervise the business, ensuring, and maintaining high quality standards
• Consistently assess and provide ongoing performance feedback to all levels of team members

Skills

People leadership

Retail management

Education

High school diploma or equivalent

Job description

Razia Samson Consulting in Cape Town is seeking a capable retail manager to lead an in-store team and drive key performance indicators through excellent customer experience. You will build and train an effective team, leveraging business trends and customer feedback to improve staff development and store results.

The role requires 2+ years of retail or related management experience, with strong communication skills and a proactive approach to coaching and performance feedback.