Retail Sales Growth Lead & Team Coach

CTM Africa; Pietermaritzburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CTM Africa in Pietermaritzburg is seeking an experienced Assistant Manager (2IC) to support daily branch operations and step into a leadership role. You will lead a retail team, drive customer satisfaction, and contribute to sales growth.

The role requires strong people management, proficiency in Excel, Word, PowerPoint, and a growth mindset. Flexibility to work weekends and public holidays is preferred to meet store goals.

Qualifications

• Experience in retail management and people leadership.
• Fluent in English; Afrikaans preferred.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Willingness to work flexible hours including weekends and public holidays.

Responsibilities

• Lead and develop the retail team to create a collaborative work environment.
• Maintain high customer service standards and address client needs.
• Drive sales growth by setting targets and identifying opportunities.
• Oversee inventory levels and regular stock counts for accuracy.
• Monitor performance metrics and implement improvements.
• Provide operational support and ensure adherence to company policies.

Skills

Team Leadership

Customer Service

Sales Growth

Inventory Management

Performance Tracking

Operational Support

Language Proficiency

Retail Management

People Management

Excel

Word

PowerPoint

Flexibility

Tools

Excel

Word

PowerPoint

Job description

CTM Africa in Pietermaritzburg is seeking an experienced Assistant Manager (2IC) to support daily branch operations and step into a leadership role. You will lead a retail team, drive customer satisfaction, and contribute to sales growth.

The role requires strong people management, proficiency in Excel, Word, PowerPoint, and a growth mindset. Flexibility to work weekends and public holidays is preferred to meet store goals.