Retail Store Supervisor - Cape Gate

Pro Select Consulting; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pro Select Consulting's client seeks a Retail Store Supervisor for Cape Gate to drive daily store activities, surpass targets, and elevate customer service while upholding brand standards.

The role focuses on coaching and development, stock control, merchandising, and compliance to support sales growth and overall store performance.

Qualifications

• Identify training and coaching needs to develop store team.
• Administer and manage performance in line with company policies.
• Support customer experience processes, including merchandising and promotional activities.
• Enforce compliance through defined checks and procedures.
• Lead stock control, stockroom upkeep, and replenishment to meet stock on hand.

Responsibilities

• Guide store team development through coaching and training.
• Assist in achieving store KPIs and implementing operational plans.
• Oversee merchandising, pricing, and visual standards on the sales floor.
• Monitor stock levels and ensure accurate receiving, shelving and stock control.

Skills

Training & Coaching

Talent Management

Succession Planning

Performance Management

Compliance Checks

Stock Management

Merchandising

Customer Experience

Sales

Brand Awareness

KPIs

Leadership

Job description

About the job Retail Store Supervisor - Cape Gate

RETAIL STORE SUPERVISOR - CAPE GATE

Our client is actively seeking an energetic and enterprising Store Supervisor to become a valuable addition to their team. Your main responsibilities will be to guide and assist the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Assist store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Administer, and manage performance in alignment with company policies and procedures.
• Assist customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Assist to enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Assist in the maintenance of thethe stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Assist to lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 2 Years Experience in a key holder role will be considered.