Retail Store Supervisor (Cape Town CBD - Garden Mall)

Greys Recruitment; South Africa; Vor Ort; ZAR 140.000 - 220.000; Vollzeit

Zusammenfassung

A leading fashion retailer is hiring a Store Supervisor for a new store at Garden Route Mall in George, South Africa. The role requires hands-on leadership, strong sales focus, and a passion for customer service to deliver a premium shopping experience.

You will supervise daily operations, motivate the team, manage stock and POS systems, and ensure health and safety standards are met. Immediate availability is preferred and previous branded retail experience is advantageous.

Qualifikationen

• Grade 12 (Matric) or equivalent.
• 2–4 years' supervisory experience in fashion/retail.
• Proven experience leading retail sales team.
• Excellent communication and interpersonal skills.
• Willing to work retail hours, including weekends and public holidays.

Aufgaben

• Supervise daily store operations.
• Lead, motivate and coach the sales team to achieve targets.
• Deliver exceptional customer service and a premium shopping experience.
• Drive sales through product knowledge, promotions, and customer engagement.
• Monitor staff performance and provide coaching and development.
• Assist with recruitment, onboarding and scheduling of store staff.
• Ensure visual merchandising standards are maintained.
• Manage stock, stock takes, replenishment and loss prevention.
• Handle customer queries and resolve complaints professionally.
• Monitor store housekeeping and health & safety compliance.
• Open and close the store in accordance with procedures.
• Prepare daily sales reports and assist with admin duties.
• Ensure company policies and standards are adhered to.

Kenntnisse

Leadership

Sales-driven

Customer service

Planning

Organising

Problem solving

Decision making

Attention to detail

Time management

Commercial awareness

Teamwork

Integrity

Accountability

Adaptability

Resilience

Ausbildung

Matric

Tools

POS systems

Retail reporting

Jobbeschreibung

Our client, a leading branded fashion and apparel retailer, is seeking an experienced and dynamic Store Supervisor to join their new store based in the Garden Route Mall. The successful candidate will be passionate about fashion, customer service, and retail operations, with the ability to lead a team, drive sales, and ensure the store delivers an exceptional shopping experience. This is an excellent opportunity for a motivated retail professional looking to grow within a well-established national brand.

Key Responsibilities

• Supervise the daily operations of the retail store.
• Lead, motivate, and coach the sales team to achieve individual and store sales targets.
• Deliver exceptional customer service and ensure a premium shopping experience.
• Drive sales through product knowledge, promotions, and customer engagement.
• Monitor staff performance and provide ongoing training and development.
• Assist with recruitment, onboarding, and scheduling of store staff.
• Ensure visual merchandising standards are maintained according to company guidelines.
• Manage stock control, stock takes, replenishment, and loss prevention.
• Handle customer queries and resolve complaints professionally.
• Monitor store housekeeping and ensure compliance with health and safety standards.
• Open and close the store in accordance with company procedures.
• Prepare daily sales reports and assist with administrative duties.
• Ensure company policies, procedures, and operational standards are adhered to at all times.

Minimum Requirements

• Grade 12 (Matric).
• Minimum 2–4 years' supervisory experience within a fashion, apparel, or branded retail environment.
• Proven experience leading and motivating a retail sales team.
• Strong sales-driven mindset with a passion for customer service.
• Excellent communication and interpersonal skills.
• Good numerical ability and administrative skills.
• Experience with POS systems and retail reporting.
• Ability to work retail trading hours, including weekends and public holidays.
• Well-groomed, professional, and fashion-conscious.
• Reliable transport to and from the Garden Route Mall in George.
• Must be available to start immediately.

Preferred Requirements

• Previous experience working for a national fashion or apparel retailer.
• Knowledge of visual merchandising principles.
• Experience with stock management and shrinkage control.

Key Competencies

• Leadership and people management
• Sales and target-driven
• Customer service excellence
• Planning and organising
• Problem-solving
• Decision-making
• Attention to detail
• Time management
• Commercial awareness
• Teamwork
• Integrity and accountability
• Adaptability and resilience

Ideal Candidate Profile

The ideal candidate is an energetic and enthusiastic retail leader who thrives in a fast-paced fashion environment. They enjoy developing people, achieving sales targets, maintaining high visual merchandising standards, and delivering an exceptional customer experience while ensuring efficient day-to-day store operations. Immediate availability is essential.