Retail Store Associate - Customer Service Focus

Placements24; Upington; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible scheduling

Employee discounts

Job summary

Placements24 is seeking a friendly Retail Store Associate for Upington, Northern Cape. The role blends in-store customer service with potential remote administrative tasks, offering flexible scheduling in a hybrid setup.

You will greet customers, provide product guidance, and handle transactions while keeping the store welcoming and well-organized. Prior retail experience is a plus, and a positive, proactive attitude is essential.

Qualifications

• Experience in customer service or retail is advantageous.
• Strong communication and interpersonal skills are essential.
• Ability to work in a team and independently.
• Willingness to work flexible hours including weekends/public holidays.

Responsibilities

• Greet and assist customers in a warm and engaging manner.
• Provide product information and recommendations based on customer needs.
• Process sales transactions accurately using the POS system.
• Maintain store cleanliness and organize shelves and displays.
• Handle customer inquiries, feedback and complaints professionally.
• Assist with inventory management tasks as needed.
• Contribute to achieving store sales targets.
• Collaborate with team members for smooth store operations.
• Follow company policies and safety procedures.
• Possibility to assist with remote administrative tasks related to inventory or follow-up.

Skills

Customer service

Cash handling

Communication

Teamwork

Tools

POS system

Job description

Our client is looking for a friendly and customer-oriented Retail Store Associate to join their team in **Upington, Northern Cape**. This position focuses on providing exceptional service to customers, assisting them with their shopping needs, and contributing to a positive store atmosphere. The ideal candidate is a people-person, eager to learn about products, and skilled in creating a welcoming environment. This hybrid role involves regular in-store duties with potential for remote administrative or inventory management tasks, offering a flexible work arrangement. You will be a key point of contact for customers, ensuring their satisfaction and promoting a positive brand image in **Upington**.

Key Responsibilities

• Greet and assist customers in a warm and engaging manner.
• Provide product information and recommendations based on customer needs.
• Process sales transactions accurately and efficiently using the POS system.
• Maintain store cleanliness and organization, including stocking shelves and arranging displays.
• Handle customer inquiries, feedback, and complaints professionally.
• Assist with inventory management tasks as needed.
• Contribute to achieving store sales targets.
• Collaborate with team members to ensure smooth store operations.
• Follow company policies and procedures, including those related to customer service and safety.
• Potentially assist with remote administrative tasks related to inventory or customer follow-up.

Requirements

• Previous customer service or retail experience is an advantage.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service.
• Ability to work effectively in a team and independently.
• Basic math skills and cash handling experience.
• Willingness to work flexible hours, including weekends and some public holidays.
• Ability to stand for extended periods and lift moderate merchandise.
• Reliable and punctual with a strong work ethic.
• Must be adaptable to a hybrid work model.
• A positive and helpful attitude.

Benefits

• Our client offers a competitive hourly wage, opportunities for flexible scheduling, and employee discounts.
• This role provides valuable customer service and retail experience within the **Upington, Northern Cape** community.
• The hybrid nature of the role offers flexibility, blending in-store customer interaction with potential remote operational support.