Retail Store Assistant: Customer Service & Store Ops

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 78,000 - 123,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Okavango store in Cape Town is seeking a Retail Store Assistant to support daily store operations and customer service. You will handle stock, cash, and administration while upholding company policies and procedures.

Responsibilities include managing deliveries, processing refunds, assisting customers, and reporting feedback to management. A strong team player with basic computer skills and SAP experience is preferred.

Qualifications

• Grade 12 / Matric required.
• Basic computer skills including Word, Excel and Outlook.
• Experience with SAP is advantageous.

Responsibilities

• Assist with the overall management of store operations and administration.
• Manage and report all customer compliments and complaints to management.
• Maintain professional relationships with customers and resolve stock queries.
• Verify deliveries and invoices for total accuracy; assist with cash and float handling.
• Assist Receiving Manager with Distribution Centre claims and stock control.
• Ensure proper handling of back shopping, returns and refunds.

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies Okavango store in Cape Town is seeking a Retail Store Assistant to support daily store operations and customer service. You will handle stock, cash, and administration while upholding company policies and procedures.

Responsibilities include managing deliveries, processing refunds, assisting customers, and reporting feedback to management. A strong team player with basic computer skills and SAP experience is preferred.