Retail Store Assistant - Okavango

Dis-Chem Pharmacies Limited; Cape Town; On-site; ZAR 78,000 - 123,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Okavango store in Cape Town is seeking a Retail Store Assistant to support daily store operations and customer service. You will handle stock, cash, and administration while upholding company policies and procedures.

Responsibilities include managing deliveries, processing refunds, assisting customers, and reporting feedback to management. A strong team player with basic computer skills and SAP experience is preferred.

Qualifications

• Grade 12 / Matric required.
• Basic computer skills including Word, Excel and Outlook.
• Experience with SAP is advantageous.

Responsibilities

• Assist with the overall management of store operations and administration.
• Manage and report all customer compliments and complaints to management.
• Maintain professional relationships with customers and resolve stock queries.
• Verify deliveries and invoices for total accuracy; assist with cash and float handling.
• Assist Receiving Manager with Distribution Centre claims and stock control.
• Ensure proper handling of back shopping, returns and refunds.

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies’ Okavango store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable
• Adhere to the customer turnover per hour rate as per company benchmark
• Manage the shorts and overs at the point of sale, including the floats
• Manage refund and return transactions
• Ensure that back shopping and returned goods are handled correctly
• Verify and review deliveries and invoices for total accuracy
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
• Maintain effective document control including but not limited to float, petty cash, cash on hand
• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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