Retail Store Assistant: Customer Care & Ops

Dis-Chem Pharmacies Limited; KwaZulu-Natal; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Westville Junction is seeking a Retail Store Assistant to support daily store operations, customer service, cash handling, and stock control in a bustling retail environment.

The role involves managing customer queries, processing refunds, verifying deliveries, and maintaining accurate documentation, with a focus on delivering excellent service and meeting company benchmarks.

Qualifications

• Essential: Grade 12 / Matric, basic computer skills (Word, Excel and Outlook), SAP, and retail experience.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with enquiries and refer to appropriate departments.
• Maintain float, cash at the point of sale, and processing refunds/returns.
• Verify and review deliveries and invoices for total accuracy.
• Assist Receiving Manager with Distribution Centre claims.

Skills

Retail experience

Grade 12 / Matric

Basic computer skills

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis-Chem Pharmacies Westville Junction is seeking a Retail Store Assistant to support daily store operations, customer service, cash handling, and stock control in a bustling retail environment.

The role involves managing customer queries, processing refunds, verifying deliveries, and maintaining accurate documentation, with a focus on delivering excellent service and meeting company benchmarks.