Retail Store Assistant: Customer Care & Store Ops

Dis-Chem Pharmacies Limited; Oos-Kaap; On-site; ZAR 123,000 - 167,000; Full time

Benefits offered by this job

Market related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited Greenfields store invites applications for a Retail Store Assistant to support daily store operations, stock control, customer service and administrative tasks per policy.

The role requires Grade 12, basic computer skills, SAP familiarity, and retail experience. You will assist with refunds, deliveries checks, cash handling, and liaise with managers to ensure smooth store performance.

Qualifications

• Grade 12 / Matric.
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience.

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist the customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Skills

Retail experience

Basic computer skills

Word

Excel

Outlook

SAP

Education

Grade 12 / Matric

Job description

Dis-Chem Pharmacies Limited Greenfields store invites applications for a Retail Store Assistant to support daily store operations, stock control, customer service and administrative tasks per policy.

The role requires Grade 12, basic computer skills, SAP familiarity, and retail experience. You will assist with refunds, deliveries checks, cash handling, and liaise with managers to ensure smooth store performance.