Retail Ops Lead - Inventory & Customer Experience

Placements24; Bloemfontein; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonuses

Staff discount on merchandise

In-house training programs

Career advancement opportunities

Job summary

Placements24 is seeking a proactive Retail Operations Supervisor for our Welkom, Free State store. You will oversee daily retail activities, manage inventory, and support the Store Manager in driving sales while ensuring customer service excellence.

The role requires strong leadership, staff training ability, and a proactive approach to loss prevention and operational issues, with flexibility for weekend shifts. Based in Welkom, it offers opportunities for growth within the retail network.

Qualifications

• Minimum 3 years in retail operations or supervision.
• Proven inventory management and loss prevention experience.
• Strong leadership and communication skills.

Responsibilities

• Supervise daily activities of retail staff and ensure smooth operations.
• Oversee stock receiving, stocking and cycle counts for accuracy.
• Ensure compliance with policies and health and safety regs.
• Assist with opening/closing, cash handling and reconciliation.
• Support store management with sales strategies and performance.
• Address customer service issues to maintain satisfaction.
• Train and mentor staff on duties and standards.
• Implement loss prevention to protect assets.
• Maintain store cleanliness and presentation.

Skills

Retail leadership

Inventory management

Staff training

Customer service

Loss prevention

Cash handling

POS systems

Tools

POS systems

Job description

Placements24 is seeking a proactive Retail Operations Supervisor for our Welkom, Free State store. You will oversee daily retail activities, manage inventory, and support the Store Manager in driving sales while ensuring customer service excellence.

The role requires strong leadership, staff training ability, and a proactive approach to loss prevention and operational issues, with flexibility for weekend shifts. Based in Welkom, it offers opportunities for growth within the retail network.