Retail Operations Leader — Klerksdorp

Placements24; Johannesburg; On-site; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Bonuses

Employee discounts

Health insurance and retirement plan

Job summary

Placements24 is seeking an experienced Retail Operations Manager to oversee store operations in Klerksdorp. You will drive customer experience, staff performance, inventory management and operational efficiency while upholding company standards and policies.

The role requires proven leadership, strong retail operations knowledge, and the ability to motivate a diverse team to achieve sales targets in a competitive environment.

Qualifications

• Proven experience in retail leadership roles (Manager/Operations).
• Demonstrated ability to lead a diverse team and drive sales.
• Strong understanding of inventory control, merchandising and customer service principles.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily store operations ensuring efficiency and high customer service levels.
• Manage inventory levels, stock control, and visual merchandising to maximize sales.
• Lead, train and motivate staff to meet performance targets and standards.
• Maintain store presentation, cleanliness, safety, and policy compliance.
• Schedule staff and manage rosters to ensure adequate coverage at all times.
• Analyze sales data and implement strategies to improve revenue and profitability.
• Handle customer inquiries, complaints, and returns professionally.
• Control operating costs including labor and utilities.
• Foster a positive, productive work environment for all employees.

Skills

Retail management

Team leadership

Inventory management

Customer service

Operational efficiency

Tools

POS systems

Retail management software

Job description

Placements24 is seeking an experienced Retail Operations Manager to oversee store operations in Klerksdorp. You will drive customer experience, staff performance, inventory management and operational efficiency while upholding company standards and policies.

The role requires proven leadership, strong retail operations knowledge, and the ability to motivate a diverse team to achieve sales targets in a competitive environment.