Retail Operations Lead — Elevate Sales & Customer Experience

Placements24; Kempton Park; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Bonuses

Staff discounts

Training & development

Fast-paced environment

Brand leader in Tembisa

Job summary

Placements24 in South Africa is seeking a hands-on Retail Operations Manager to lead store operations in Tembisa. You will drive sales performance, optimize store layout, and ensure excellent customer service across the team.

You will manage staff, implement visual merchandising standards, monitor stock levels, and uphold health and safety procedures while fostering a positive community presence and profitability.

Qualifications

• Proven experience as a Retail Operations Manager or in a similar senior retail management role.
• Strong understanding of retail sales, merchandising, and customer service principles.
• Excellent leadership and team management skills.
• Ability to analyze sales reports and implement effective action plans.
• Strong organizational and multitasking abilities.

Responsibilities

• Manage all aspects of daily store operations, including sales, customer service, and inventory control.
• Lead, train, and motivate a team of retail staff to achieve sales targets and provide superior customer service.
• Implement and maintain visual merchandising standards and store presentation guidelines.
• Monitor inventory levels, manage stock replenishment, and conduct regular stocktakes.
• Ensure adherence to company policies, procedures, and health and safety regulations.
• Analyze sales data and customer feedback to identify trends and implement strategies for growth.

Skills

Retail Operations management

Sales, merchandising, and customer服务

Leadership and team management

Sales analysis and action planning

Organization and multitasking

Job description

Placements24 in South Africa is seeking a hands-on Retail Operations Manager to lead store operations in Tembisa. You will drive sales performance, optimize store layout, and ensure excellent customer service across the team.

You will manage staff, implement visual merchandising standards, monitor stock levels, and uphold health and safety procedures while fostering a positive community presence and profitability.