Retail Manager

Eskort (Pty) Ltd; Secunda; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Eskort (Pty) Ltd in Secunda, Mpumalanga, is seeking an experienced Store Manager to lead daily operations in a busy retail meat environment.

You will oversee stock management, housekeeping, staff recruitment, customer service, and compliance with HACCP and OHSA standards, aiming for cost control and customer satisfaction.

The role requires 5+ years in retail, a Grade 12, and a relevant qualification; leadership and MS Office proficiency are essential.

Qualifications

• Grade 12 is required.
• Diploma or Degree in Retail or Business or related qualification will be advantageous.
• 5+ years’ experience in retail, ideally in a managerial or leadership role.
• Prior knowledge of stock management, buying, staff, merchandising, and profitability is essential.

Responsibilities

• Oversee stock management, including ordering, deliveries, stock levels and shrinkage control.
• Maintain store housekeeping and HACCP compliance; ensure OHSA safety practices.
• Lead and develop store staff: recruitment, onboarding, training, and performance management.
• Organise store layout and promotions to optimise sales and customer experience.
• Manage cash handling, daily cash-ups, and ensure cash security.
• Provide excellent customer service and analyse customer needs and feedback.
• Manage store systems including Meat Matrix and related reporting.

Skills

English Proficiency

MS Office Suite

Analytical skills

Interpersonal skills

Customer service

People management

Self-starter

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

ERP

Meat Matrix

Job description

JOB ROLE REQUIREMENTS

QUALIFICATIONS

Grade 12

Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat Matrix, e.t.c.
• Knowledge and understanding of FMCG environment and related legislation.
• Management of perishable products with short shelf life especially in meat industry.
• Understanding of retail consumer behaviour and purchasing trends.
• Understanding of the retail and meat market.

SKILLS REQUIRED

• English Proficiency (read, write and speak). Excellent verbal and written communication skills.
• Proficient in MS Office Suite.

Demonstratable analytical skills.

• Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

KEY PERFORMANCE AREAS (KPA’S) JOB ACTIVITIES

1. Stock Management

• Stock Ordering
• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix Stock controlling Daily stock levels reporting
• Run stock depletion reports- cashiers Balance off with stock receiving
• Manage stock levels threshold Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resolution of the Act.

3. Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

4. Store Organisation

• Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

5. Cash Management

• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.

6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

7. System Administration

• Manage staff clockings via ERS.
• Maintan and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.