Trainee Store Manager / Store Manager

Dante Personnel Recruitment; South Africa; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Carrol Boyes seeks a Store Manager to drive store performance, customer experience, and team leadership. You will manage stock, budgets, and store presentation, ensuring premium brand standards are maintained. The role requires strong leadership, problem-solving, and a customer-focused mindset within a retail environment.

Expect to lead daily operations, scheduling, and compliance, while collaborating with HR for staff development and performance reviews in a dynamic retail setting.

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6) is preferred.
• 5 years experience in Retail Sales or Marketing, with supervisory exposure.

Responsibilities

• Drive store sales and profitability while upholding brand standards.
• Oversee stock control, merchandising, and inventory processes.
• Lead and develop the store team with performance reviews.
• Ensure compliance with health, safety, and company policies.

Skills

Retail management

Sales leadership

Customer service

Stock control

Budgeting

Team supervision

MS Office

Planning

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

ERP system

Meat Matrix

MS Excel/Office

Job description

The Role

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

As a Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Key Responsibilities

• 1. Retail Store Management
  • Support the creation and execution of strategic plans that enhance store performance and operational effectiveness.
  • Identify current and future customer needs through strong relationship-building and customer engagement.
  • Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes.
  • Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends.
  • Analyse operating and financial reports to drive profitability and inform marketing and operational decisions.
  • Maintain store safety, security systems, and a clean working environment for staff and customers.
  • Ensure full compliance with legal and operational standards to uphold the stores reputation.
  • Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.
• 2. Compliance
  • Operate within internal controls, policies, and procedures to maintain the integrity of store operations.
  • Identify, record, and monitor risks within the store environment; maintain the risk register and elevate concerns when required.
  • Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure.
  • Promote a safe working environment by enforcing Health, Safety, and Environmental standards.
  • Maintain accurate documentation and records in line with compliance requirements.
• 3. Customer Service Management
  • Build and maintain strong working relationships with internal and external customers to ensure high service standards.
  • Represent the store at meetings and engagements with key stakeholders.
  • Address and resolve customer and operational issues promptly and professionally.
  • Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.
• 4. Staff Supervision
  • Ensure all employees have performance agreements in place.
  • Conduct regular performance reviews and monitor progress against objectives.
  • Work with HR to identify development needs, training opportunities, and career progression plans.
  • Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.
• 5. Cost and Financial Control
  • Contribute to the preparation and execution of store budgets.
  • Promote the responsible, efficient, and transparent use of financial and operational resources.
  • Monitor expenditure against budget, report variances, and ensure costs remain within approved limits.
  • Identify and implement cost‑saving opportunities, ensuring waste reduction and operational efficiency.

Job Specifications

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6)

Experience

• 5 years experience in Retail Sales or Marketing
• Up to 3 years in a supervisory or team‑lead role

Technical Competencies

• Proficient in MS Office Suite and relevant retail or business systems
• Strong understanding of retail operations, stock control, and customer service standards

Behavioural Competencies

• Proactive and action‑oriented
• Strong problem‑solving and analytical skills
• Flexible and adaptable
• Excellent planning and organising abilities
• Effective supervisory and leadership skills
• Customer‑focused and resilient
• Strong communication skills

Responsibilities

• Sales and Commercial Performance
  • Drive store sales to achieve and exceed set targets.
  • Actively lead by example on the sales floor, engaging customers and closing sales.
  • Analyse sales reports, trends, and KPIs to identify opportunities for growth.
  • Implement promotional activities and visual merchandising standards in line with brand guidelines.
• Customer Experience
  • Ensure delivery of exceptional, consistent customer service always.
  • Resolve customer queries and complaints professionally and timeously.
  • Maintain strong floor presence to drive engagement and service standards.
• People Management and Leadership
  • Recruit, onboard, train, and develop store staff.
  • Create and manage staff schedules to ensure optimal coverage.
  • Motivate, coach, and manage performance of the team.
  • Conduct performance discussions and implement corrective action where required.
  • Ensure adherence to company disciplinary, attendance, and HR policies.
• Operational Management
  • Oversee daily store operations, including opening and closing procedures.
  • Ensure accurate cash handling, banking, and reconciliation.
  • Maintain stock integrity through effective stock control, cycle counts, and shrinkage prevention.
  • Ensure compliance with health, safety, and security requirements.
• Stock and Inventory Control
  • Manage stock levels to ensure availability while minimising overstock.
  • Investigate and resolve stock discrepancies.
  • Ensure correct processing of transfers, deliveries, and customer orders.
• Reporting and Administration
  • Complete daily, weekly, and monthly reports accurately and on time.
  • Communicate operational challenges and performance updates to management.
  • Maintain accurate records in line with company procedures.

Qualifications and Experience

• Additional qualification an advantage
• Minimum 5 years of retail and retail management experience
• Demonstrated ability to train employees and be an effective salesperson
• Strong customer service, stock management and communication skills
• Luxury brands experience an advantage

Skills and Competencies

• People Management
• Inventory Control
• Customer Service
• Staff Training
• Reporting
• Passion for retail and customer experience
• Proactive and solution‑oriented
• Detail oriented and organised
• Reliable and dependable
• Professional and brand aligned
• Demonstrates personal integrity and strong ethical standards

JOB ROLE REQUIREMENTS

QUALIFICATIONS

• Grade 12
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years experience working in a retail environment, ideally in a managerial or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat Matrix, e.t.c.
• Knowledge and understanding of FMCG environment and related legislation.
• Management of perishable products with short shelf life especially in meat industry.
• Understanding of retail consumer behaviour and purchasing trends.
• Understanding of the retail and meat market.

SKILLS REQUIRED

• English Proficiency (read, write and speak). Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

KEY PERFORMANCE AREAS (KPAS) / JOB ACTIVITIES

1. Stock Management

• Stock Ordering
• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix Stock controlling Daily stock levels reporting
• Run stock depletion reports- cashiers Balance off with stock receiving
• Manage stock levels threshold Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resolution of the Act.

3. Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

4. Store Organisation

• Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

5. Cash Management

• Manage and assist with daily cash ups.
• Minimise cash losses.
• Manage picking up and dropping off of cash in the store.
• Manage cash on ATM.
• Manage safety of cash movement within the store.
• Manage and keep the safe secure and locked at all times.

6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately.
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

7. System Administration

• Manage staff clockings via ERS.
• Maintan and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.