Retail Floor Supervisor

Placements24; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Employee discounts

Supportive team culture

Brand in Western Cape

Job summary

Placements24 in Stellenbosch is seeking a proactive Retail Floor Supervisor to oversee daily operations and lead the sales team.

You will ensure a seamless customer experience, manage stock flow, monitor sales, and mentor associates to achieve targets within a busy Western Cape store.

This role requires weekend/evening flexibility and a passion for delivering outstanding service.

Qualifications

• Previous supervisory or key holder experience in retail.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to motivate a team and drive sales performance.
• Excellent customer service and passion for retail.
• Familiarity with POS systems and inventory processes.
• Flexible to work weekends and evenings in Stellenbosch.

Responsibilities

• Supervise sales floor team and ensure high customer service.
• Manage inventory including receiving, stocking, and stock takes.
• Assist with visual merchandising to create appealing product displays.
• Monitor sales performance and provide real-time coaching to associates.
• Handle customer inquiries, complaints, and returns.
• Maintain a clean, safe, and organized store environment in Stellenbosch.

Skills

Leadership

Team motivation

Customer service

Retail operations

POS systems

Inventory management

Job description

About the Role

Our client is seeking a proactive and experienced Retail Floor Supervisor to oversee daily operations and lead the sales team at their store in Stellenbosch. This role is critical in ensuring a seamless customer experience, managing stock flow, and motivating associates to achieve sales targets. You will work closely with the store management to uphold operational standards and contribute to a positive and productive retail environment. This is an excellent opportunity for a seasoned retail professional to step into a leadership role within the picturesque Western Cape region.

Key Responsibilities

• Supervise and guide the sales floor team, ensuring excellent customer service and adherence to company standards.
• Manage inventory, including receiving, stocking, and conducting regular stock takes to minimize discrepancies.
• Assist with the implementation of visual merchandising directives to create appealing product displays.
• Monitor sales performance on the floor and provide real-time coaching to associates to drive sales.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Ensure the store environment is clean, safe, and well-organized at all times in Stellenbosch.

Requirements

• Previous experience in a supervisory or key holder role within a retail environment is essential.
• Strong leadership, communication, and problem-solving skills.
• Proven ability to motivate a team and drive sales performance.
• Excellent customer service skills and a passion for retail.
• Familiarity with retail POS systems and inventory management processes.
• Flexibility to work various shifts, including weekends and evenings, as required in Stellenbosch.

Benefits

• Competitive annual salary with potential for performance bonuses.
• Opportunities for career growth and development within the retail sector.
• Employee discounts on store merchandise.
• A dynamic and supportive team culture in the heart of Stellenbosch.
• Be part of a reputable brand operating in the beautiful Western Cape.