Retail Floor Leader: Lead, Coach & Customer Experience

Manpower Sa (Pty) Ltd; Cape Town; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Manpower SA (Pty) Ltd is seeking a Floor Leader for Canal Walk CPT in the Western Cape. The role oversees daily floor activities, ensuring smooth operations and top customer service. You will lead by example on the sales floor and support the team with product knowledge and service delivery.

Ideal candidates have retail experience with supervisory exposure, strong communication, problem-solving skills, and are flexible to work shifts, weekends, and public holidays.

Qualifications

• Experience in a retail environment with supervisory exposure.
• Matric certificate.
• Strong communication and problem-solving abilities.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Lead by example on the sales floor, driving excellent customer experiences
• Support the team with product knowledge, sales techniques, and service delivery
• Ensure floor standards, displays, and stock levels are maintained
• Step into a supervisory role during peak trading times
• Assist with training and onboarding of new staff

Skills

Leadership

Communication

Problem solving

POS systems

Education

Matric

Tools

POS systems

Job description

Manpower SA (Pty) Ltd is seeking a Floor Leader for Canal Walk CPT in the Western Cape. The role oversees daily floor activities, ensuring smooth operations and top customer service. You will lead by example on the sales floor and support the team with product knowledge and service delivery.

Ideal candidates have retail experience with supervisory exposure, strong communication, problem-solving skills, and are flexible to work shifts, weekends, and public holidays.