Retail Floor Leader & Customer Experience Specialist

Manpowergroup; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Manpowergroup Gauteng, JHB - Northern Suburbs is seeking a Senior Business Assistant to lead on the sales floor, equip the team with product knowledge and sales techniques, and ensure displays and stock levels are maintained. You will support service delivery and act as a supervisor during peak trading times.

The role requires Matric, retail experience with some supervisory exposure, and strong communication and problem-solving skills; comfort with POS systems and transactions is essential,

Qualifications

• Matric is required.
• Retail experience with supervisory exposure preferred.
• Strong communication and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Comfortable using POS systems and handling transactions.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Lead by example on the sales floor, driving customer experiences.
• Support with product knowledge, sales techniques, and service delivery.
• Maintain floor standards, displays and stock levels.
• Step into supervisory role during peak trading times.
• Assist with training and onboarding of new staff.
• Enthusiastic, confident, and passionate about customer service.

Skills

Leadership

Customer service

Communication

Problem-solving

POS systems

Education

Matric

Job description

Manpowergroup Gauteng, JHB - Northern Suburbs is seeking a Senior Business Assistant to lead on the sales floor, equip the team with product knowledge and sales techniques, and ensure displays and stock levels are maintained. You will support service delivery and act as a supervisor during peak trading times.

The role requires Matric, retail experience with some supervisory exposure, and strong communication and problem-solving skills; comfort with POS systems and transactions is essential,