Floor Supervisor (40HR) | Exact | Canal Walk - Western Cape

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A prominent retail company in South Africa is seeking a Floor Supervisor to provide exceptional team leadership and ensure operational excellence. This role requires a Matric certificate and a minimum of 3 years retail experience, including at least 1 year in a leadership role. The Floor Supervisor will support the store management in driving performance through KPIs while focusing on customer satisfaction. Flexible scheduling and strong communication skills are essential for success in this position.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a leadership role.
• Flexibility to adapt to varying customers and situations.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Support store management to lead the team effectively.
• Ensure operational excellence with a customer-centric focus.
• Drive performance based on store KPIs.

Skills

Retail Experience

Leadership Skills

Customer Satisfaction

Strategic Sales Planning

Communication Skills

Education

Matric certificate

Job description

Floor Supervisor (40HR) | Exact | Canal Walk - Western Cape

Western Cape, South Africa

Job Description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification

A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• High flexibility and ability to adapt to different customers.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours for success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer‑centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi‑task in a fast‑paced environment
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose‑led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.