Retail CX Specialist: Elevate Shopper Experience

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Health benefits

Employee discount

Professional development

Positive work environment

Job summary

Placements24 is seeking a Customer Experience Specialist for a Queenstown retail location. You will enhance the shopping journey by understanding customer interactions, gathering feedback, and driving service improvements to boost loyalty and satisfaction.

The role requires strong communication, problem-solving, and data-analysis skills, with a passion for delivering exceptional service in a fast-paced retail setting.

Qualifications

• Proven experience in customer experience management, customer service, or a related retail role.
• Strong understanding of customer journey mapping and feedback mechanisms.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze data and translate insights into practical improvements.
• Passion for delivering exceptional service and creating positive customer interactions.
• Familiarity with retail operations and customer relationship management principles.

Responsibilities

• Develop and implement strategies to enhance the overall customer experience in the retail store.
• Gather and analyze customer feedback through surveys, reviews, and direct interactions.
• Identify pain points in the customer journey and propose actionable solutions.
• Train and coach store staff on best practices for customer service and engagement.
• Monitor customer satisfaction metrics and report on key performance indicators.
• Collaborate with store management to resolve customer issues and ensure timely follow-up.

Skills

Customer experience management

Customer service

Retail experience

Customer journey mapping

Data analysis

Communication skills

Problem-solving

Training & coaching

Job description

Placements24 is seeking a Customer Experience Specialist for a Queenstown retail location. You will enhance the shopping journey by understanding customer interactions, gathering feedback, and driving service improvements to boost loyalty and satisfaction.

The role requires strong communication, problem-solving, and data-analysis skills, with a passion for delivering exceptional service in a fast-paced retail setting.