Retail CX Lead: Elevate Service & Loyalty

Placements24; Bloemfontein; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Leadership training

Employee discounts

Career development

Job summary

Placements24 in Bloemfontein is seeking a Customer Experience Lead to champion outstanding service across retail operations. You’ll design initiatives, coach staff, and translate customer insights into improvements. The role focuses on building loyalty and driving repeat business through high standards of service.

The candidate will lead initiatives to enhance the end-to-end customer journey, develop service protocols, and foster a customer-centric culture across stores in the region.

Qualifications

• Proven experience in customer experience management, preferably within the retail sector.
• Demonstrated success in developing and implementing customer service strategies.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze customer data and translate insights into actionable improvements.
• Strong understanding of retail operations and customer service best practices in Bloemfontein.

Responsibilities

• Design and implement customer experience initiatives across all retail touchpoints.
• Train and coach store staff on best practices for customer engagement and service excellence.
• Gather and analyze customer feedback through various channels to identify areas for improvement.
• Develop and maintain customer service standards and protocols.
• Address and resolve complex customer issues, ensuring timely and satisfactory resolutions.

Skills

Customer experience management

Leadership

Communication

Problem-solving

Data analysis

Job description

Placements24 in Bloemfontein is seeking a Customer Experience Lead to champion outstanding service across retail operations. You’ll design initiatives, coach staff, and translate customer insights into improvements. The role focuses on building loyalty and driving repeat business through high standards of service.

The candidate will lead initiatives to enhance the end-to-end customer journey, develop service protocols, and foster a customer-centric culture across stores in the region.