Retail Customer Service Pro — Training, Discounts, Growth

Placements24; Bloemfontein; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Employee discounts

Training provided

Supportive team

Career growth

Job summary

Placements24 in Bloemfontein is recruiting a friendly Retail Customer Service Representative to be the primary contact for customers and help ensure a positive shopping experience. You will resolve inquiries, assist with product questions and support loyalty programs while representing the brand in the Free State.

You will handle transactions at the POS, maintain a welcoming front-end area, and escalate complex issues to management when needed in Bloemfontein store.

Qualifications

• Experience in customer service or retail preferred.
• Excellent communication and interpersonal skills.
• Friendly, patient and helpful demeanor.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and multitask in a fast-paced setting.

Responsibilities

• Greet customers warmly and assist with product inquiries, locating items, and navigating the store.
• Process sales transactions accurately using the POS system.
• Handle customer returns, exchanges and provide solutions for product issues.
• Answer questions about store policies, promotions and loyalty programs.
• Maintain a clean and organized front-end area, including checkout counters.
• Escalate complex customer issues to management for timely resolution in Bloemfontein.

Skills

Communication skills

Interpersonal skills

Basic math

Stand for long periods

Multitasking

Customer service experience

Tools

POS system

Job description

Placements24 in Bloemfontein is recruiting a friendly Retail Customer Service Representative to be the primary contact for customers and help ensure a positive shopping experience. You will resolve inquiries, assist with product questions and support loyalty programs while representing the brand in the Free State.

You will handle transactions at the POS, maintain a welcoming front-end area, and escalate complex issues to management when needed in Bloemfontein store.