Retail Customer Service & Merchandising Associate

Cashbuild; Kempton Park; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Cashbuild in Kempton Park is seeking a store associate to deliver friendly customer service, merchandise stock, and maintain clean, safe aisles. You will label prices, check stock, and adhere to the store layout. You will interact with customers and resolve queries while upholding safety standards.

The role requires shift flexibility, weekends and public holidays, and the ability to work under pressure in a busy retail environment.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year related experience.
• Grade 12 without related work experience accepted.
• Ability to communicate in English and the dominant language of the area.
• Valid South African ID or work permit.
• Basic calculation ability.
• Willing to work shifts, weekends and public holidays.
• Ability to work under pressure.

Responsibilities

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.
• Bulk stock area merchandised safely and according to store layout plan.
• Area fully merchandised according to layout and planograms.
• Area free of obstacles; stock merchandised promptly after receipt.
• Ensure correct shelf price labelling within area of responsibility.
• Complete checkout/Checklists when on duty with canteen and toilets schedule.
• OHSA safety compliance within area of responsibility.
• Stock merchandised safely for customers and colleagues to move.
• Report discrepancies to the Store Manager.
• Manage stock loss.
• Report damaged stock within area of responsibility.

Skills

Customer service

Merchandising

Stock management

Communication

Education

Grade 10 / NQF 3

Grade 12

Job description

Cashbuild in Kempton Park is seeking a store associate to deliver friendly customer service, merchandise stock, and maintain clean, safe aisles. You will label prices, check stock, and adhere to the store layout. You will interact with customers and resolve queries while upholding safety standards.

The role requires shift flexibility, weekends and public holidays, and the ability to work under pressure in a busy retail environment.