Customer Service & Merchandising Associate

Cashbuild Limited; Stanger / KwaDukuza; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Cashbuild Limited in KwaDukuza invites applications for a General Assistant. The role focuses on delivering excellent customer service, merchandising stock, and maintaining price labelling and housekeeping within the assigned area.

Responsibilities include assisting customers, resolving queries, organising stock per layout plan, and ensuring safety and OHSA compliance. The position requires shift work, weekends, and the ability to work under pressure, with basic calculations and clear

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year related experience.
• Grade 12 with no related work experience.
• Able to communicate in English and the dominant local language.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willing to work shifts, weekends and public holidays.
• Able to work under pressure.

Responsibilities

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints.
• Bulk stock area to be merchandised safely and according to Store layout plan.
• Ensure your area is fully merchandised according to store layout and planograms.
• Ensure area is free of obstacles and stock is merchandised safely for customers.
• Correct shelf price labelling within area of responsibility.
• Complete duty checklists when on duty with Canteen and Toilet/Showers schedule.
• Safety (OHSA) compliance within area of responsibility.
• Report discrepancies and damaged stock to Store Manager.

Skills

Customer service

Communication skills

Ability to work under pressure

Basic calculations

Education

Grade 10 or NQF 3 with 1 year experience

Grade 12 with no related work experience

Job description

Cashbuild Limited in KwaDukuza invites applications for a General Assistant. The role focuses on delivering excellent customer service, merchandising stock, and maintaining price labelling and housekeeping within the assigned area.

Responsibilities include assisting customers, resolving queries, organising stock per layout plan, and ensuring safety and OHSA compliance. The position requires shift work, weekends, and the ability to work under pressure, with basic calculations and clear