Retail Cashier & Guest Experience Lead

Pivot Services; Cape Town; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Dis-Chem is seeking a dedicated customer service professional to uphold frontline service standards in a retail setting. You will build professional relationships with customers and relay feedback to store management while staying aware of current promotions and sales.

The role emphasizes accurate cash handling, adherence to 5-star communication principles, and ensuring price changes and line void approvals are properly documented by a supervisor.

Qualifications

• Adhere to Dis-Chem’s customer service policies and procedures.
• Establish a professional relationship with customers.
• Report customer complaints and compliments to the Frontline Supervisor, or store management.
• Be aware of current sales and promotions.
• Carry out and manage Dis-Chem 5 star communication principles.

Responsibilities

• Adhere to the customer turnover hourly rate.
• Be responsible for cash flow.
• Ensure all line voids and price changes are approved and signed off by the supervisor.

Job description

Dis-Chem is seeking a dedicated customer service professional to uphold frontline service standards in a retail setting. You will build professional relationships with customers and relay feedback to store management while staying aware of current promotions and sales.

The role emphasizes accurate cash handling, adherence to 5-star communication principles, and ensuring price changes and line void approvals are properly documented by a supervisor.