Retail Assistant Store Manager — Lead Sales & Service

Clicks Group Limited; Durban; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Clicks Westguard in Durban is seeking an Assistant Store Manager (Large) to support the Store Manager in day-to-day operations, drive sales and ensure service excellence. The role reports to the Store Manager and focuses on achieving sales targets and delivering a great customer experience.

You will oversee stock, merchandising, scheduling, and compliance, while leading a team to maintain brand standards. The position is permanent, on-site, with market-related remuneration.

Qualifications

• Minimum 1 year in an assistant store management role within FMCG/retail.
• Financial management experience (budgets, P&L, financial ratios).
• Knowledge of labour legislation and IR practices.

Responsibilities

• Drive sales and customer loyalty through promotions and cross-selling.
• Oversee stock, expenses, shrinkage, and admin.
• Ensure in-store visual merchandising aligns with brand standards.
• Support scheduling and staff supervision when the manager is absent.
• Deliver excellent customer service and achieve club card targets.

Skills

Financial management

Customer service

People management

Merchandising

Promotions

Stock management

Education

Grade 12 (Maths 50%, English 50%)

Degree in Retail/Business Management

Job description

Clicks Westguard in Durban is seeking an Assistant Store Manager (Large) to support the Store Manager in day-to-day operations, drive sales and ensure service excellence. The role reports to the Store Manager and focuses on achieving sales targets and delivering a great customer experience.

You will oversee stock, merchandising, scheduling, and compliance, while leading a team to maintain brand standards. The position is permanent, on-site, with market-related remuneration.