Retail Administration Supervisor — On-Site Growth & Service

TFG Limited; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TFG Limited's JD Sports Mall of the North store in Polokwane is recruiting an Administration Supervisor to support the Store Manager with daily store administration and stock control. This on-site role focuses on stock takes, reporting, cash handling, and ensuring compliance with procedures.

You will engage with customers and colleagues to improve the shopping experience, manage filing systems, and help drive sales targets while upholding safety standards.

Qualifications

• A minimum of 3 years retail or admin experience.
• Remain in sync with the latest fashion trends.
• A passion for excellent customer services and sales environment.

Responsibilities

• Assisting the Store manager with stock take & store administration
• Monitor and analyse stock movement within the store
• Implement risk management procedures, which mitigate stock losses and shrinkage.
• Ensure compliance of all administration, systems and reporting procedures
• Extracting store report to analyse store turnover and stock performance
• Understand and present information to Store manager
• Organise and maintain in store filing systems
• Monitor and control cash or transactional activities to ensure process is followed
• Uphold in store safety and security procedures
• Process customer transactions via active retail system (POS)
• Identify customer needs through professional engagement and communication.
• Establish customer loyalty, by promoting cash reward programs.
• Take initiative to improve customer experience and satisfaction.
• Adhere to visual merchandising principles and follow housekeeping procedures
• Continuously take on opportunities to develop selling skills and product knowledge
• Work within a team to meet sales target and implement store objectives

Skills

Good administration

Customer service delivery

Planning & organising

Policy & procedures

Customer value management

Accountability

Communication (verbal & written)

Organisational skills

Multi-tasking

Initiative

Attention to detail

Job description

TFG Limited's JD Sports Mall of the North store in Polokwane is recruiting an Administration Supervisor to support the Store Manager with daily store administration and stock control. This on-site role focuses on stock takes, reporting, cash handling, and ensuring compliance with procedures.

You will engage with customers and colleagues to improve the shopping experience, manage filing systems, and help drive sales targets while upholding safety standards.