Restaurant Supervisor

Vineyard Hotel; Stellenbosch; On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Empowering environment

Risk benefits

15 working days leave per annum

Training and development opportunities

Job summary

The Vineyard Hotel in Stellenbosch seeks a dedicated Restaurant Supervisor to oversee daily restaurant operations, ensure smooth service and guest satisfaction, and lead the restaurant team.

You will coordinate shifts, manage stock, handle guest queries and complaints, assist with food, wine and beverage service, and uphold the hotel's standards and values.

Qualifications

• Hospitality qualification at NQF 5 or higher.
• Minimum one year experience as Restaurant Supervisor.
• WSET Level 1 is advantageous.
• Ability to handle guest complaints and decisions.
• Willing to work shifts, including late and weekends.
• Knowledge of food, wine, and waiter skills.
• Basic Barista skills.
• Ability to control stock and perform monthly stock takes.
• Strong communication and telephone etiquette.
• Customer service orientated; able to work under pressure.
• Symphony experience required.
• Clean credit check and clean criminal record.

Responsibilities

• Oversee daily operations of the restaurant to ensure smooth, efficient service and exceptional guest experience.
• Lead, support, and motivate the restaurant team; coordinate shifts and ensure proper coverage.
• Manage stock and conduct monthly stock takes.
• Handle guest queries and complaints with professionalism and tact.
• Assist with food, wine and beverage service and support team as needed.
• Ensure restaurant operations align with hotel standards and values.

Skills

Customer service

Stock management

Wine knowledge

Food knowledge

Barista skills

Communication skills

Team leadership

Problem solving

Pressure handling

Guest complaints handling

Education

Hospitality qualification, NQF 5

Tools

Symphony experience

Job description

Restaurant Supervisor

(Monthly Paid)

Permanent

Stellenbosch

People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

As a Restaurant Supervisor, you will oversee the daily operations of the restaurant, ensuring smooth and efficient service while delivering an exceptional guest experience. You will lead, support, and motivate the restaurant team, coordinate shifts, manage stock and monthly stock takes, handle guest queries and complaints, and ensure that service standards are consistently maintained. You will also assist with food, wine and beverage service, support the team where needed, and ensure that the restaurant operates in line with the hotel’s standards and values.

Requirements:

• Hospitality Qualification from an accredited academic institution level NQF 5
• Minimum one year experience as a Restaurant Supervisor
• WSET Level 1 – advantageous
• Must be able to handle guest complaints and make decisions
• Must be able to work shifts (late & early) and weekends
• Good knowledge of food; wine and waiter skills
• Basic Barista skills are required
• Ability to control stock and perform monthly stock take
• Strong communication skills and telephone etiquette
• Willing to help out where needed
• Must be customer service orientated
• Must be able to work under pressure
• Symphony experience is required
• Clean credit check / clean criminal record

Competencies:

• Devotion to quality
• Result-oriented
• Client-focused
• Initiative
• Listening skills
• Structuring
• Vitality
• Analysing and forming opinions

We offer:

• An empowering environment.
• A remuneration package including risk benefits
• 15 working days leave per annum
• Other company benefits
• Training and development opportunities

Please apply by no later than close of business on 12 October 2026