Food Service Ambassador

Vineyard Hotel; Stellenbosch; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

18 working days leave per annum

Training and development opportunities

Other company benefits

Job summary

Stellenbosch Hotel is hiring a Food Service Ambassador (Waiter) to support all food & beverage outlets, including room service and conferences. You will prepare service areas, welcome and seat guests, and provide a seamless dining experience with upselling opportunities.

The role requires solid customer service, reliability, and the ability to work under pressure, including weekends and public holidays. Micros experience and a professional appearance are preferred.

Qualifications

• Two years' experience as Food Service Ambassador (Waiter) required.
• Matric certification required.
• Experience in hotel restaurant industry is a plus.
• Ability to work shifts, weekends & public holidays.

Responsibilities

• Prepare service areas in outlets (room service, restaurant, conference & events).
• Welcome and seat guests and provide personalized guest experience.
• Serve guests from start to finish and upsell where appropriate.
• Meet targets and maintain high service standards.

Skills

Food service experience

Customer service

English fluency

Shift work

Micros experience

Teamwork

Professional appearance

Education

Matric

Tools

Micros POS

Job description

Food Service Ambassador (Waiter)

Permanent

(Hourly Paid)

People are the foundation of our business. Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships

As a Food Service Ambassador, you will work in any food and beverage outlet such as room service, restaurant and conference and events. You will prepare the area for service, welcome and seat guests, serve guests from the start to the finish of their dining or conference experience whilst providing personalized guest experience, upselling products, and meeting targets.

Requirements

• Minimum two years' experience as a Food Service Ambassador (Waiter)
• Matric
• Previous employment within the hotel restaurant industry will be to your advantage
• Must be able to work shifts, weekends & public holidays as per roster
• Good knowledge of food & wine
• Basic barista skills will be to your advantage
• Strong communication skills and telephone etiquette
• Willing to help out where need
• Friendly personality and professional appearance
• Must be customer service orientated
• Must be able to work under pressure
• Micros experience will be required
• Must live the company values

Competencies:

• Reliability & Adaptability
• Eye for Detail
• Stress Tolerance - calm under pressure
• Communication - Verbal & Written. Excellent communication skills with fluency in English (an additional language would be an advantage)
• Interpersonal Sensitivity
• Customer Focus & Teamwork
• Calm temperament
• Build & Maintain Working Relationships.

We offer:

• An empowering environment
• A remuneration package including
• 18 working days leave per annum
• Other company benefits
• Training and development opportunities

Please apply by no later than close of business on 12 October 2026.

Only short-listed external applicants will be contacted.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan