Floor Manager

Wild Dreams Hospitality; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Wild Dreams Hospitality in Gauteng seeks a hands-on Restaurant Floor Manager to lead a high-energy service team in a lively, upscale venue. You will drive guest experiences, supervise front-of-house staff, and ensure smooth floor operations in a busy environment.

The role requires excellent leadership, communication, and problem-solving skills, with flexible hours including evenings and weekends. Live-out location in Gauteng offers a dynamic hospitality career with growth opportunities.

Qualifications

• Minimum 3 years in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving ability and conflict resolution skills.
• High attention to detail and ability to multitask under pressure.

Responsibilities

• Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
• Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
• Oversee staff scheduling, training, and performance management.
• Handle guest queries and complaints promptly and professionally.
• Ensure adherence to service standards, hygiene protocols, and brand policies.
• Liaise with kitchen and bar teams to ensure timely and quality service delivery.
• Monitor stock levels for floor-related items and coordinate with relevant departments.
• Conduct daily pre-shift briefings to align the team on expectations and specials.
• Support management in driving upselling strategies and revenue targets.

Skills

Leadership

Staff management

Customer service

Communication

Problem solving

Multitasking

POS knowledge

Stock controls

Tools

POS systems

Job description

The ideal candidate will be hands‑on, energetic, and customer‑focused, with a passion for creating exceptional guest experiences and leading strong service teams. The restaurant is a stylish, modern venue known for its lively atmosphere, top‑tier food and cocktail menus, and seamless blend of dining and social energy. The pace is fast, the standards are high, and the team culture is rooted in energy, professionalism, and passion for hospitality.

Core Criteria

• Minimum 3 years’ experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem‑solving ability and conflict resolution skills.
• High attention to detail and ability to multitask under pressure.
• Knowledge of POS systems and stock controls is an advantage.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Core Responsibilities

• Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
• Supervise and motivate front‑of‑house staff, including waiters, hosts, and runners.
• Oversee staff scheduling, training, and performance management.
• Handle guest queries and complaints promptly and professionally.
• Ensure adherence to service standards, hygiene protocols, and brand policies.
• Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
• Monitor stock levels for floor‑related items and coordinate with relevant departments.
• Conduct daily pre‑shift briefings to align the team on expectations and specials.
• Support management in driving upselling strategies and revenue targets.

This is a live‑out role.