Restaurant Operations Lead

HAZENDAL WINE ESTATE; Stellenbosch; On-site; ZAR 180,000 - 260,000; Full time

Job summary

HAZENDAL WINE ESTATE in Stellenbosch is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure an outstanding dining experience. You will supervise staff, manage shifts, and support management to meet business goals.

The role requires strong leadership, excellent communication, and a proactive approach to customer service, health & safety, and cost control. Working hours include weekends and holidays as needed.

Qualifications

• Proven experience in a restaurant or hospitality environment (supervisory role preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Good problem-solving skills and attention to detail.
• Knowledge of food safety regulations and best practices.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Supervise and coordinate restaurant staff during shifts
• Ensure high standards of customer service are consistently delivered
• Handle customer complaints and resolve issues professionally
• Assist in training, onboarding, and mentoring new employees
• Monitor staff performance and provide feedback when necessary
• Ensure compliance with health, safety, and hygiene regulations (e.g., food safety standards)
• Oversee opening and closing procedures
• Manage reservations, seating arrangements, and table turnover
• Monitor inventory levels and coordinate with management for stock ordering
• Assist in maintaining cleanliness and organization of the restaurant
• Support management in achieving sales targets and controlling costs

Skills

Leadership

Customer service

Time management

Multitasking

Conflict resolution

Organizational skills

Education

Diploma or certificate in Hospitality Management or related field

Tools

POS systems

Job description

HAZENDAL WINE ESTATE in Stellenbosch is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure an outstanding dining experience. You will supervise staff, manage shifts, and support management to meet business goals.

The role requires strong leadership, excellent communication, and a proactive approach to customer service, health & safety, and cost control. Working hours include weekends and holidays as needed.