Restaurant Launch & Operations Manager

Pedros; Polokwane; On-site; ZAR 167,000 - 279,000; Full time

Job summary

Pedros in Polokwane, Limpopo is opening a brand-new store and seeking passionate individuals to join the launch team. You will oversee the restaurant/take-away operations, manage stock, ensure service quality, and drive profitability while building a strong store culture from day one.

Ideal candidates have restaurant or fast-food service experience, strong management and organizational skills, and a customer-focused approach.

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

GAAP experience

Restaurant experience

Fast-Food service

Job description

Pedros in Polokwane, Limpopo is opening a brand-new store and seeking passionate individuals to join the launch team. You will oversee the restaurant/take-away operations, manage stock, ensure service quality, and drive profitability while building a strong store culture from day one.

Ideal candidates have restaurant or fast-food service experience, strong management and organizational skills, and a customer-focused approach.