Restaurant Launch & Operations Manager

Pedros; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pedros is opening a brand-new store in Klerksdorp, North West. We seek passionate, energetic individuals to join our launch team and help build a strong store culture from day one.

The role focuses on overseeing restaurant operations, customer service, stock control, and driving profitability in a fast-paced environment. Qualified candidates will have restaurant/fast-food service experience, strong management and organizational skills, and excellent communication.

Qualifications

• Restaurant and Fast-Food Service experience is required.
• GAAP experience and knowledge is advantageous.
• Management skills and ability to lead teams.
• Strong organizational skills.
• Excellent customer service and verbal communication.
• Problem-solving and decision-making abilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards and SOP adherence.
• Managing stock control, purchasing and orders.
• Handling customer complaints and maintaining service levels.
• Maximising profitability and achieving sales/GP targets; motivating staff.
• Managing staff, discipline, and rosters.
• Leading teamwork to drive the business forward.
• Ensuring health and safety compliance.
• Overseeing daily opening and closing procedures.
• Conducting store marketing activities and promotions.
• Managing customer service relations and timely complaint resolution.
• Implementing training programs and staff development.
• Recruiting and selecting staff and monitoring performance.
• Evaluating staff performance.

Job description

Pedros is opening a brand-new store in Klerksdorp, North West. We seek passionate, energetic individuals to join our launch team and help build a strong store culture from day one.

The role focuses on overseeing restaurant operations, customer service, stock control, and driving profitability in a fast-paced environment. Qualified candidates will have restaurant/fast-food service experience, strong management and organizational skills, and excellent communication.