Restaurant Floor Manager

Craven Cottage CC; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A renowned restaurant in Gauteng is seeking an experienced Front-of-House Manager to oversee daily operations and ensure exceptional guest relations. Responsibilities include supervising staff, managing inventory, and complying with cash control procedures. The ideal candidate will have at least 2-3 years of FOH experience, exceptional organizational and multitasking skills, and a strong commitment to guest satisfaction.

Qualifications

• At least 2 - 3 years’ experience in a guest facing FOH position.
• Ability to multitask in a fast-paced environment.
• Self-motivated with a high degree of integrity and ethics.
• Strong organizational skills and effective communication with diverse staff.

Responsibilities

• Manage front-of-house duties and ensure excellent guest relations.
• Supervise and direct associates in daily work activities.
• Ensure compliance with cash control procedures.
• Ensure proper training of employees.
• Maintain good customer and public relations.
• Ensure guests have a positive, memorable experience.
• Enforce cash handling procedures and related reporting.
• Manage daily operations and POS functions.
• Check inventory and order FOH supplies.
• Open and close the restaurant according to daily checklists.
• Enforce company policies and procedures.

Skills

Multitasking

Organizational skills

Communication

Organizational skills

Training staff

Integrity

Self-motivation

Cash handling

Public relations

Education

Grade 12

Tools

POS system

Job description

Duties

• Responsible for FOH duties and ensuring excellent guest relations
• Responsible for helping the restaurant meet service, sales, and profit objectives
• Supervising and directing associates in daily work activities
• Ensuring proper training of employees
• Maintaining good customer and public relations
• Ensuring that guests have a positive and memorable experience each and every time they visit
• Ensuring proper compliance with cash control procedures, and performs related accounting and administrative reports as required
• Manage Daily Operations and POS functions
• Check Inventory, order FOH Supplies
• Inspect Open & Close restaurant in accordance with daily checklists
• Enforce Company Policies and Procedures with Cash handling & reconciliation

Requirements

• Grade 12
• At least 2 - 3 years’ experience in a guest facing FOH position
• Ability to multitask, and change priorities constantly as needed in a fast-paced environment
• Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and able to work independently
• Exceptional organizational skills
• Good communication skills for dealing with diverse staff