Food and Beverage Manager

Tailormade Solution; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Tailormade Solution in Cape Town seeks an experienced operations leader to oversee daily front-of-house and back-of-house activities, ensuring smooth service and exceptional guest experiences.

You will recruit, train, schedule, and supervise staff, while managing inventory, purchasing, and end-of-day reconciliation. The role requires a strong focus on service quality and regulatory compliance.

Qualifications

• Strong leadership and people-management skills.
• Excellent communication and guest-service orientation.
• Experience supervising restaurant staff and daily operations.

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Recruit, train, schedule, supervise, and support restaurant staff.
• Maintain high standards of guest service and resolve complaints.
• Monitor food and beverage quality, presentation, and service times.
• Manage inventory, purchasing, stock rotation, and waste control.
• Track sales, costs, labor, and budgets; prepare operational reports.
• Ensure accurate cash handling, payment processing, and end-of-day reconciliation.
• Maintain cleanliness and ensure compliance with food-safety, alcohol-service, health, and workplace-safety requirements.
• Coordinate with kitchen staff, suppliers, and other departments.
• Develop service procedures and help implement promotions or events.
• Monitor equipment and arrange maintenance or repairs as needed.

Skills

Leadership

Communication

Customer service

Supervisory experience

Budgeting

Education

High school diploma

Hospitality qualification

Tools

POS systems

Inventory software

Job description

Oversee daily front-of-house and back-of-house operations.

Recruit, train, schedule, supervise, and support restaurant staff.

Maintain high standards of guest service and resolve complaints professionally.

Monitor food and beverage quality, presentation, and service times.

Manage inventory, purchasing, stock rotation, and waste control.

Track sales, costs, labor, and budgets; prepare operational reports.

Ensure accurate cash handling, payment processing, and end-of-day reconciliation.

Maintain cleanliness and ensure compliance with food-safety, alcohol-service, health, and workplace-safety requirements.

Coordinate with kitchen staff, suppliers, and other departments.

Develop service procedures and help implement promotions or events.

Monitor equipment and arrange maintenance or repairs as needed.

Qualifications and experience

High school diploma or equivalent; hospitality or business qualification is an advantage.

Experience in restaurant or food-and-beverage operations, including supervisory experience.

Knowledge of restaurant service, food safety, inventory, and basic financial controls.

Relevant food-handler, food-safety, or alcohol-service certification where required.

Skills and competencies

Strong leadership, communication, and customer-service skills.

Good organization, problem-solving, and decision-making.

Ability to manage competing priorities in a fast-paced environment.

Basic budgeting, sales analysis, and computer/POS skills.

Professional, reliable, and able to motivate a diverse team.

Working conditions

Shifts may include evenings, weekends, and public holidays.

Requires regular presence on the restaurant floor and may involve extended periods standing.

Must meet applicable local employment, safety, and licensing requirements.

Performance measures may include: guest satisfaction, sales and profitability, labor and food-cost control, staff retention, service quality, and compliance results.