Resort Operations Manager: Service Excellence Leader

Elchemie; South Africa; On-site; ZAR 357,000 - 391,000; Full time

Job summary

Elchemie is seeking a hands-on Operations Manager to lead daily resort operations, ensure exceptional service, maintain high presentation standards, and drive operational excellence across departments. You will manage large teams, staff scheduling, budgeting, wage control and KPI reporting, build strong client relationships, and work with senior management to hit financial and service targets.

This role requires extensive hospitality experience, a proactive leadership style, and a valid driver’s

Qualifications

• Minimum 5 years' experience in an Operations Management role.
• Extensive hotel, hospitality and/or resort operations experience.
• Experience managing operations in large hotel/resort environment.
• Budgeting, wage control, and cost management knowledge.
• Experience with SLAs, KPIs, audits and reporting.
• Strong leadership and people management skills.
• Knowledge of South African Health & Safety legislation.
• Valid driver’s license and own vehicle.

Responsibilities

• Lead daily operations and service delivery within the resort environment.
• Ensure consistently high standards of service, cleanliness, presentation and operational excellence.
• Build and maintain strong, professional client relationships.
• Manage and lead operational teams, staffing, scheduling and resource allocation.
• Monitor service levels, KPIs, SLAs and overall operational performance.
• Conduct regular operational inspections, audits and performance reviews.
• Identify operational challenges and implement corrective actions.
• Manage staff performance, disciplinary matters, training and development.
• Oversee workforce planning, attendance, productivity and wage control.
• Monitor budgets, costs and resources to ensure cost-effective delivery.
• Ensure compliance with health and safety legislation and standards.
• Assist with operational reporting, forecasting and performance reviews.
• Proactively identify opportunities to improve service delivery and client relations.
• Support changes and transitions where required.
• Collaborate with senior management to achieve objectives.

Skills

5+ years experience

Hospitality operations

Leadership

Budgeting & cost control

Stakeholder management

Client-facing

Education

Management/ hospitality qualification

Job description

Elchemie is seeking a hands-on Operations Manager to lead daily resort operations, ensure exceptional service, maintain high presentation standards, and drive operational excellence across departments. You will manage large teams, staff scheduling, budgeting, wage control and KPI reporting, build strong client relationships, and work with senior management to hit financial and service targets.

This role requires extensive hospitality experience, a proactive leadership style, and a valid driver’s