Residential Property Portfolio Manager

IGrow Wealth Investments; Midrand; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

IGrow Wealth Investments

Job summary

IGrow Wealth Investments in Midrand is seeking experienced Portfolio / Asset Managers to join our team. This hands-on role focuses on residential property management, coordinating with landlords and tenants, and managing a portfolio from tenant placement through to maintenance, arrears and vacates.

You will ensure accurate records, leases, and documentation; monitor rent payments, liaise with debt collectors, and provide regular updates to investors and landlords.

Qualifications

• Matric/Grade 12.
• Minimum 2 years' experience in property portfolio and/or rentals management.
• Experience working within a rentals environment.
• Familiarity with the PayProp system will be advantageous.
• Strong administrative skills with excellent attention to detail.
• Excellent communication skills and professional telephone etiquette.

Responsibilities

• Manage and oversee a portfolio of rental properties.
• Maintain accurate tenant and landlord records on the system.
• Ensure all mandates, lease agreements, and documentation are correctly uploaded and stored.
• Ensure leases are renewed or terminated on time.
• Monitor rental payments and ensure rent is collected timeously via the debt collectors.
• Follow up on arrear rentals regularly and provide monthly arrears reporting to management and investors.
• Act as the first point of contact for tenant queries.
• Handle complaints and disputes professionally.
• Ensure tenant comply with the terms of the lease agreement.
• Manage the vacate process and inspections together with the booking agents and the maintenance department.
• Provide landlords with regular updates on their properties.
• Advise landlords on maintenance, tenant matters, and risk issues
• Ensure landlords receive clear statements and information.
• Manage expectations and escalated sensitive issues where required.
• Receive and assess maintenance requests.
• Work together with the maintenance administrator to ensure repairs are completed timeously.
• Ensure maintenance instructions comply with landlord mandates.
• Overview inspections conducted at property and provide the landlords with feedback or potential risks.
• Ensure compliance with Lease agreements, mandates, PPRA, POPIA and company policies and procedures.
• Send vacating checklists to all tenants who give notice on allocated portfolio.
• Attend AGM’s on allocated portfolio
• Receive rental application and open files, prepare documentation and load onto the CRM.
• Create set-up invoicing for a new tenant on PayProp/ WeConnectU and ensure all recuring invoices and payments are loaded for the bookkeepers to take over.
• Determine what accounts are being paid for the investor.
• Have those accounts redirected to IGrow to ensure the amounts are being paid by the bookkeeper.
• Send monthly statements to investors and tenants.
• Communicate with internal teams to obtain information with regards to maintenance, finances, etc and reportto the investor and tenant.
• Follow up on arrears and drive eviction processes.
• Issue warnings to tenants from the managing agents.
• Resolve utility issues with service providera.
• Track property vacancies and vacancy trends for the allocated portfolio.
• Handle complex disputes with investors and tenants.]

Skills

Property portfolio management

Tenant management

Administrative skills

Communication skills

Attention to detail

Telephone etiquette

Education

Matric/Grade 12

Tools

PayProp

WeConnectU

Job description

IGrow Wealth Investments in Midrand is seeking experienced Portfolio / Asset Managers to join our team. This hands-on role focuses on residential property management, coordinating with landlords and tenants, and managing a portfolio from tenant placement through to maintenance, arrears and vacates.

You will ensure accurate records, leases, and documentation; monitor rent payments, liaise with debt collectors, and provide regular updates to investors and landlords.