Property Portfolio Manager (Rentals)

JVR Software; Gauteng; Presencial; ZAR 360 000 - 480 000; Tempo integral

Resumo da oferta

JVR Software is seeking an experienced Property Portfolio Manager in Gauteng to oversee a diverse rental property portfolio. You will maintain tenant and landlord records, ensure leases and mandates are uploaded accurately, and manage renewals to keep portfolios compliant.

You will monitor rent collection, handle arrears reporting, and act as the first point of contact for tenant queries. Strong admin skills and communication are essential; PayProp familiarity is advantageous.

Qualificações

• Minimum 2 years experience in property portfolio and/or rentals management.
• Experience working within a rentals environment.
• Familiarity with the PayProp system will be advantageous.
• Strong administrative skills with excellent attention to detail.
• Excellent communication skills and professional telephone etiquette.

Responsabilidades

• Manage and oversee a portfolio of rental properties.
• Maintain accurate tenant and landlord records on the system.
• Ensure all mandates, lease agreements, and documentation are correctly uploaded and stored.
• Ensure leases are renewed or terminated on time.
• Monitor rental payments and ensure rent is collected timeously via the debt collectors.
• Follow up on arrear rentals regularly and provide monthly arrears reporting.
• Act as the first point of contact for tenant queries.
• Handle complaints and disputes professionally.
• Ensure tenants comply with the terms of the lease agreement.
• Manage the vacate process and inspections with booking agents and maintenance.
• Provide landlords with regular updates on their properties.
• Advise landlords on maintenance, tenant matters, and risk issues.
• Ensure landlords receive clear statements and information.
• Manage expectations and escape sensitive issues where required.
• Receive and assess maintenance requests.
• Work with maintenance administrator to ensure repairs are completed timeously.
• Ensure maintenance instructions comply with landlord mandates.
• Overview inspections conducted at property and provide landlords with feedback.
• Ensure compliance with Lease agreements, mandates, PPRA, POPIA and company policies and procedures.
• Send vacating checklists to tenants on notice.
• Attend AGMs on allocated portfolio.
• Receive rental applications and load onto CRM.
• Create invoicing for a new tenant on PayProp/ WeConnectU and ensure recurring invoices and payments are loaded for bookkeepers.
• Determine accounts paid for the investor.
• Redirect accounts to IGrow to ensure payments are made by the bookkeeper.
• Send monthly statements to investors and tenants.
• Communicate with internal teams to obtain information on maintenance, finances, etc., and report to investor and tenant.
• Follow up on arrears and drive eviction processes.
• Issue warnings to tenants from managing agents.
• Resolve utility issues with service providers.
• Track property vacancies and vacancy trends for portfolio.
• Handle complex disputes with investors and tenants.

Conhecimentos

Property management

Administrative skills

Communication

Attention to detail

Formação académica

Matric/Grade 12

NQF 4 qualification in real estate

Ferramentas

PayProp

Descrição da oferta de emprego

JVR Software is seeking an experienced Property Portfolio Manager in Gauteng to oversee a diverse rental property portfolio. You will maintain tenant and landlord records, ensure leases and mandates are uploaded accurately, and manage renewals to keep portfolios compliant.

You will monitor rent collection, handle arrears reporting, and act as the first point of contact for tenant queries. Strong admin skills and communication are essential; PayProp familiarity is advantageous.