Hotel Revenue & Reservations Leader

Phoenix Recruitment Limited; Stellenbosch; Presencial; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Phoenix Recruitment Limited in Stellenbosch, South Africa is seeking a Revenue & Reservations Supervisor to optimise profitability, manage reservations, and lead a guest-centric team. You will forecast revenue, supervise agents, and coordinate across channels to maximise occupancy and ADR.

Experience in a hotel setting, strong leadership, and Protel PMS knowledge are highly valued; preference given to locals from Franschhoek area.

Formación

• Experience as Revenue and Reservations Supervisor in a hotel environment.
• Protel PMS experience is beneficial.
• Strong leadership and system knowledge.
• Meticulous attention to guest experience and integrity.
• Preference for candidates from Franschhoek/adjacent areas.

Responsabilidades

• Maximise revenue streams and systems for profitability.
• Create, interpret and forecast revenue reports when Revenue Manager is absent.
• Supervise, train, and coach reservation agents to maintain 95% service quality.
• Oversee bookings, blocks, amendments and cancellations across channels.
• Monitor room availability, rates and channel allocations to optimise ADR.
• Prepare daily/weekly/monthly pickup, forecast and no-show reports.
• Coordinate with Front Office and Sales on VIP arrivals and group lists.
• Maintain guest confidentiality.

Conocimientos

Leadership

Attention to detail

Integrity

System knowledge

Educación

Matric Certificate

Hospitality qualification

Herramientas

Protel PMS

Descripción del empleo

Phoenix Recruitment Limited in Stellenbosch, South Africa is seeking a Revenue & Reservations Supervisor to optimise profitability, manage reservations, and lead a guest-centric team. You will forecast revenue, supervise agents, and coordinate across channels to maximise occupancy and ADR.

Experience in a hotel setting, strong leadership, and Protel PMS knowledge are highly valued; preference given to locals from Franschhoek area.