Reservations Support & Reporting Specialist

Beekman Group; Port Shepstone; Presencial; ZAR 201 000 - 290 000; Tempo integral

Resumo da oferta

Beekman Group in Port Shepstone is seeking an Administrative Reservations Coordinator to coordinate the Reservations department's daily workflow, handle enquiries, bookings, vouchers, cancellations, refunds and escalations.

You will support weekly and monthly reporting, assist with correspondence and SharePoint content, and liaise with internal teams to resolve issues, ensuring accurate and timely operations.

Qualificações

• Matric
• Minimum of 2 years' relevant experience in a travel services environment.
• Proficient in Microsoft Office applications.
• Above-average Microsoft Excel skills.

Responsabilidades

• Coordinate and provide accurate weekly and monthly departmental reporting.
• Provide telephonic and administrative support for enquiries, bookings, vouchers, cancellations, refunds and escalations.
• Assist Reservations team with correspondence, points administration and support queries.
• Coordinate and maintain reservations administration processes and SharePoint content.
• Process payments, journals and other departmental administrative functions.
• Liaise with internal departments to resolve administrative, system and operational queries.
• Investigate, log and follow up on system, website and operational issues.
• Conduct system testing and User Acceptance Testing (UAT) to validate system functionality, enhancements and issue resolutions.
• Adhere to departmental service levels, policies and business processes.

Conhecimentos

Interpersonal skills

Verbal and written communication

Attention to detail

Administrative skills

Planning skills

Teamwork

Independent work

Formação académica

Matric

Ferramentas

Microsoft Office

Excel

SharePoint

Outlook

Descrição da oferta de emprego

Beekman Group in Port Shepstone is seeking an Administrative Reservations Coordinator to coordinate the Reservations department's daily workflow, handle enquiries, bookings, vouchers, cancellations, refunds and escalations.

You will support weekly and monthly reporting, assist with correspondence and SharePoint content, and liaise with internal teams to resolve issues, ensuring accurate and timely operations.