Guest Reservations & Sales Specialist

Beekman Group; Port Shepstone; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Beekman Group in Port Shepstone is seeking a self-driven Reservations Consultant to assist our Members with booking needs. You will provide planning and booking services, answer queries, and offer travel suggestions.

You will handle queries via phone, email, social media, or face-to-face consultations and participate in outbound call programmes to meet targets. The role requires minimal supervision, strong customer service, and the ability to work shifts including Saturdays.

Formación

• Matric with 2 years relevant Call Centre experience.
• Experience working in sales or customer service, preferably in the hospitality or travel industry.
• Excellent written and verbal communication skills in English.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work under pressure.
• The successful candidate will be required to work shifts, including Saturdays.

Responsabilidades

• Assist Members with booking needs and provide planning and booking services, including answering queries and offering travel suggestions.
• Handle queries via phone, email, social media and/or face-to-face consultation; attend to outbound call programmes to meet multiple goals across product lines.

Conocimientos

Customer service

Sales experience

English communication

Educación

Matric

Descripción del empleo

Beekman Group in Port Shepstone is seeking a self-driven Reservations Consultant to assist our Members with booking needs. You will provide planning and booking services, answer queries, and offer travel suggestions.

You will handle queries via phone, email, social media, or face-to-face consultations and participate in outbound call programmes to meet targets. The role requires minimal supervision, strong customer service, and the ability to work shifts including Saturdays.